Global Business Services Process Specialist – Decatur, IL

Job Description

Global Business Services Process Specialist – Decatur, IL
This is a full-time non-exempt level position. 

General
The NA Shared Services Center has an opening for a full-time Process Specialist in the Coupa Supplier Enablement team.  This position will be located in the Decatur office.  This job will have flexible hours able to accommodate most schedules. The successful candidate will be engaged in a wide variety of activities focused around finance and controlling processes.  The position will utilize many of ADM's systems, including JDE, IBM, Informatica and Microsoft Office. 

Experience:

• High School Diploma
• Associates Degree Preferred
• Coupa Experience Preferred
• Accounts Payable Experience Preferred

Job Requirements:
Technical and Performance Skills Desired

• Proficient in Microsoft Office Suite (Excel, Word, MS Outlook, etc.) Experience with Coupa is preferred
• Ability to function independently in a deadline oriented environment
• Problem solving and analytical skills
• Flexible, willing to do what it takes to get the task completed within given time frame
• Dependable and desire to learn with a positive attitude
• Ability to effectively communicate and facilitate with individuals internal and external to the organization
• Excellent customer service skills
• Strong attention to detail

Responsibilities:

• Provide outstanding customer service for ADM’s Internal and External Customers by efficiently working to resolve internal and external Coupa issues.
• Effectively plan to define outcomes, identify changes, and implement solutions.
• Ensure compliance with all ADM policies and procedures.
• Recommend, develop, and implement process and system improvements to continuously improve efficiency, reduce costs and strengthen controls.
• Effectively partner with other internal departments to accomplish tasks
• Work efficiently and expediently to accomplish goals
• Identify essential information required for resolving supplier issues in Coupa
• Continually working to provide a positive Coupa experience for suppliers of ADM
• Work to identify and correct Coupa issues
• Tracking KPIs in Coupa to ensure ADM is meeting Coupa targets
• Ensuring that staff is completing their duties in a timely and efficient manner and that all high priority items are being processed accordingly.
• Leading and supporting cross functional internal team meetings
• Periodic review for internal/external Standard Operating Procedure
• Leading and supporting special projects as business dictates
• Global Business Services Representatives will potentially have responsibility for additional job functions within the Shared Services group based on the skillset of the successful candidate

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate position for more than 18 months, supervisor approval is not required.  a discussion and share your intentions with your supervisor.  * If you’ve been in your current * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.   ​
Hiring Manager- Jackie Conour   ​
Recruiter- Karen Kremer
 

City

Decatur

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.