Systems & Process Analyst III

Purpose 

Manage and optimize the company’s business processes through automation platforms and other related R&D systems. Drive process improvement initiatives, coordinate with cross-functional teams and consultants, and ensure the system(s) meet evolving business needs.

Essential Functions 

• System Leadership & Optimization
  • Lead the overall management and strategy of the business process management (BPM) project
  • Proactively work toward system improvement as an efficiency enabler across the network
  • Organize and facilitate workshops with cross-functional departments to identify pain points and ensure processes are streamlined, effective, and aligned with business objectives
  • Lead and coordinate the BPM Ambassador Program to promote system adoption and continuous improvement
  • Develop, maintain, and update user training documentation and the centralized Training Page to support onboarding and ongoing education
• Consultant & Stakeholder Coordination
  • Serve as the primary point of contact with external consultants
  • Participate in weekly consultant meetings to review progress, submit change requests, report end-user issues, and ensure timely and accurate implementation of system updates
  • Validate fixes and enhancements before rollout and communicate changes clearly to stakeholders
• Change Management & Support
  • Own and manage the change request backlog in issue and project tracking software, prioritizing tasks in collaboration with stakeholders
  • Provide general end-user support to ensure smooth daily operations of the BPM system
• Business Support
  • Support the business in additional initiatives related to process optimization, digital transformation, or other strategic projects as needed
  • Support expanded initiatives related to additional assigned R&D systems or processes
• Support food safety program, quality standards, and legality of manufactured products
• Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies) 

• Bachelor's degree in computer science, information technology, or business administration, or 4-5 years of equivalent work experience
• Experience with BPM software, such as Appian, preferred
• Experience in the food or beverage industry preferred
• Experience working with third-party consultants and managing vendor relationships desired
• Strong project management skills
• Strong facilitation skills with the ability to lead workshops and cross-functional meetings
• Strong written, verbal, and interpersonal communication skills
• Familiarity with creating and maintaining user documentation and training materials
• Proficient computer skills, including MS Office programs: Outlook, Word, Excel, PowerPoint
• Ability to lead through influence
• Detail-oriented with strong analytical, strategic, and critical thinking skills
• Strong problem-solving and troubleshooting ability
• Self-motivated with a passion for streamlining operations and delivering impactful solutions