CUSTOMER SERVICE MANAGER - MARKET REFRESH

• Schedule:       Monday - Friday
• Travel:             Expect to travel 2-3 days a week within the territory (San Diego, Riverside and San Bernardino county markets) -  Candidate can be based in Corona, Vista or Otay Mesa
• Requirement:  Retail management, merchandising experience, client-facing customer service and Microsoft Excel 
• Pay Range:     $80,000 - $90,000 /year  
• Other Forms of Compensation:  Yearly Bonus Incentive and Company Car provided

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

This position will ensure that the region exceeds the # of refresh goals set by the division and Monitor the SSS increase results of the refreshed implemented. The expectation is to see an 8-10% sales lift after a refresh. You’ll play an important role in driving sales growth, achieving revenue targets, and ensuring exceptional customer service across all retail locations within your assigned region. The ideal candidate should have a strong background in retail sales, strong people skills, knowledge of merchandising, marketing, and be able to motivate and lead.

Supervisory Responsibilities: This job will work with the drivers, warehouse, and Customer Service Manager over the location where a refresh is being completed through each refresh.  

Essential Duties and Key Responsibilities:
•    Onsite frequently, building strong client relationships & keeping retail locations upheld to company standards.
•    Work closely with clients to understand client needs & partner with operations for support. 
•    Work with location CSM’s to schedule and conduct the refresh and communicate changes to the drivers. 
•    Keep track of the refreshes and report them according to the refresh toolkit and guidelines.
•    Identify locations that have a decline in same store sales, that could include updating product mix, branding, equipment & technology.
•    Collaborate on merchandising, marketing & customized solutions to improve customer experience, revitalize retail presence, & retain individual client satisfaction.
•    Lead the execution of corporate & regional retail strategies.
•    Heavy communication, ensuring that projects are completed on time, within budget & meet predefined     objectives.
•    Knowledge of systems, equipment & point of sale technology, able to troubleshoot onsite as needed.
•    Knowledge of products, planograms & client preferences.
•    Knowledge of local/national account restrictions.
•    Assist with pricing & price audits in One Market.
•    Ability to pull reporting to be used in client facing presentations or to leadership.  
•    Coordinate and prioritize resources in efficient and effective ways to accomplish larger strategies and goals.
•    Ensure all retail locations follow company policies, procedures, guidelines, legal and safety standards,  and health & safety legislation.
•    Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.

Preferred Qualifications:   
•    Must be highly organized, possess strong written and verbal communication skills, adaptable to change and  thrive in a dynamic enviro