Senior Manager, Business Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Overview: The Senior Manager, Business Operations will lead critical areas of annual operating planning, department budget management, workforce planning, and strategic event coordination. The role requires a strategic thinker with excellent financial acumen, an understanding of talent management, and the ability to facilitate high-level planning and execution of organizational events. This position involves collaboration with executive and departmental leaders to ensure that operational activities align with the company's financial resources and strategic goals.

What you get to do in this role

Annual Operating Planning:

• Lead the development and implementation of the annual operating plan.
• Engage with executive and departmental leaders to identify and consolidate budget requirements for the upcoming fiscal year.
• Evaluate and prioritize company-wide initiatives, ensuring alignment with both financial resources and strategic objectives.
• Guide cross-functional teams through trade-off discussions to achieve optimal resource allocation.

Department Budget Management:

• Oversee and ensure departmental budgets are managed within agreed parameters, providing regular variance analysis and financial reporting.
• Liaise with department leaders to oversee the end-to-end process of purchase orders, accruals, and forecasting, maintaining strict budget compliance.
• Offer strategic financial insights and formulate recommendations to enhance efficiency and effectiveness of departmental spending.

Workforce Planning:

• Direct comprehensive workforce planning strategies, including talent acquisition, movement, and development.
• Foster strong partnerships with HR and department leaders to align workforce management with organizational strategic objectives.
• Implement robust tracking systems for headcount, including the integration and placement of talent and interns.

Strategic Event Planning:

• Plan, coordinate, and oversee execution of major organizational events, including all-hands meetings, manager forums, and strategic planning sessions.
• Ensure all events are successfully executed, with a focus on enhancing company engagement, culture, and strategic alignment.
• Lead the follow-up and analysis of event outcomes to ensure continuous improvement and impact assessment.

Qualifications

To be successful in this role you have: