Senior Manager - Aftermarket Operations

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Senior Manager – Aftermarket Operations will lead JLG’s reset and certification programs to deliver exceptional quality, consistency, and customer value. In this pivotal role, you’ll drive operational excellence across all reset facilities, ensuring alignment with business strategy while fostering a culture focused on safety, efficiency, and continuous improvement. This is a high-impact leadership opportunity to shape the future of JLG’s aftermarket operations and strengthen our position as an industry leader in lifecycle solutions.           

                                                                                          

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Oversees leaders within the Reset manufacturing locations and has responsibility over other non-manufacturing functions (HR, Safety, etc.) on the daily work flow and setting standards to ensure on-time production and quality objectives are met.

• Provide guidance and leadership of manufacturing process for multiple reset production facilities

• Interact with external customers and segment leadership on a frequent basis.

• Design manufacturing objectives and work plans for areas or facility of responsibilities; delegates assignments and ensures accountability for successful completion.

• Analyze capital budget investment opportunities and make recommendations to operations/segment leads.

• Partner with peers within Operations to strategically select and develop operations talent.

• Support the performance management process and executes in regard to supporting career development and growth for team members and leaders.

• Provides input to strategic plan: including timelines, reports, Key Performance Indicators (KPIs) and communications.

• Research and implement the appropriate application of continuous improvement tools and techniques in meeting manufacturing objectives.

• Collaborate with Operations leaders on labor planning to ensure proper staffing levels to service the business while effectively managing overhead costs.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, marketing, engineering or related field and eight (8) or more years of relevant experience (equivalent to twelve (12) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.  

• Two (2) or more years of management experience.

• Ability to travel up to 70%, this is highly dependent on business cycle and needs.

STANDOUT QUALIFICATIONS

• Four (4) or more years of Project Management and/or Aftermarket experience.

• Business to Business (B2B) experience.

• Master’s degree preferred (MBA, Marketing, Engineering, or related field)

WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

$117,000.00 - $202,400.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, indi