Software Asset Management Specialist

Application Deadline:

10/30/2024

Address:

100 King Street West

Job Family Group:

Strategy & Change

We are seeking an enthusiastic, passionate professional to join our Software Asset Management (SAM) team. With extensive experience with ServiceNow SAM/SAM Pro application.  BMO’s SAM practice focuses on inventory management, product catalog management, exception management, reporting and data quality.

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services etc.

• Manage the onboarding and unauthorized software processes

• Normalize new products identified in the system with authorized products in the Software Catalog

• Acts as a trusted advisor to assigned business/group.

• Recommends and implements solutions based on analysis of issues and implications for the business.

• Identifies emerging issues and trends to inform decision-making.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Builds effective relationships and collaborates with internal/external stakeholders.

• Ensures alignment between stakeholders.

• Monitors and tracks performance, and addresses any issues.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input into the planning and implementation of operational programs.

• Develops and documents processes, procedures, etc. and/ or end-user materials.

• Assists with the documentation of end user materials.

• Assists with training and transition of processes and tools/templates to appropriate process owners.

• Collaborates in the design, implementation and management of core business/group processes.

• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

• Streamlines, simplifies and continuously improves existing processes.

• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

• Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

• Maintains current process documentation to ensure available for stakeholders as required.

• Supports management of processes using established methodologies and tools/system/technology.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

• Provides specialized consulting, analytical and technical support.

Qualifications:

• Experience managing IT assets

• Experience in process engineering

• Experience creating and managing standard operating procedures (SOP)

• Experience using ServiceNow SAM

• Excellent communication skills

• Analytical and problem solving skills.

• Data driven decision making.

• Verbal & written communication skills.

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.