Network Analyst (Network Analyst - Career) - Information Technology Services

Working Title

Network Analyst    

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Information Technology Services - Network Services

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics.

Position Information 

Network Operations Support

• Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools).
• Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management.
• Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution.
• Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status.
• Communicate with campus community on availability and non-availability of services.
• Perform installation, configuration, and monitoring of campus network components.
• Work closely with equipment vendors and network service providers to isolate and resolve problems.
• Configure network firewalls to protect campus computing resources.
• Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors.
• Assist with network infrastructure installation, maintenance, and support as needed.
• Document, update and maintain network diagrams, and maps.
• Participate in CSU-wide committees that work on network and security topics.
• Prepare and submit network status reports as needed.
• Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University.

Project Management and Project Support