Comcast Inside Sales QA Co-op

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Program Overview
Comcast’s Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Job Description

Your experience will include:

• Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

• Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow students.

• Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond.

• Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview

The Inside Sales Operations & Implementation team partners closely with Sales leadership, cross‑functional stakeholders, and frontline sellers to turn strategy into scalable, repeatable execution. This team serves as the operational backbone of our 1200 person Comcast Business Inside Sales Team, translating business and sales strategies into processes, tools, programs, and insights that drive performance, alignment, and growth.
 

The team owns sales strategy execution, sales acceleration programs, lead management, systems and process optimization, order support, onboarding, and strategic analysis for our Inside Sales Team.
 

This team is ideal for candidates who enjoy building structure in fast‑paced environments, solving complex operational challenges, and driving measurable impact at scale.

Role Description

As an Inside Sales Intern, you’ll play a hands‑on role supporting the onboarding program that will help Inside Sales teams succeed. You’ll partner with operations and sales leaders to help our new hires accelerate their learning and ramp faster.
 

The ideal candidate enjoys working in a fast‑paced environment, learning sales methodology, supporting new hires, updating sales training material, sales process auditing, and quality monitoring to help new hires incorporate the full Comcast Business solution into their sales call.
 

Job Responsibilities

Responsibilities include but are not limited to:

• Auditing Sales Calls
• Collect and analyze data to identify areas for improvement
• Analyzing conversion metrics to improve sales performance
• Provide detailed feedback and actionable insights
• Process improvement analysis: identify gaps and training needs through analysis of performance data and auditing
• Document findings, analyze quality scores, and maintain accurate records to highlight continuous improvement
• Work with CRM tools and databases
• Participate in call calibration sessions

Preferred Skills

• Attention to Detail: critical for identifying inaccuracies
• Communication skills: ability to effectively communicate quality standards and feedback to sales teams
• Analytical skills: ability to analyze data to identify trends and process improvements
• Strong organizational skills
• Understanding busin