Jobs and Careers
KL
Senior Data Scientist - Consumer Insights Team
KlarnaSwedenfull_timeVerifiedPosted 31 Jan 2024
About the role
On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.
A Center of Excellence for Consumer Insights
Team Vision
A Center of Excellence for Consumer Insights that is unwaveringly dedicated to producing actionable, unbiased insights into consumer behaviors, preferences, and trends. Our pursuit is anchored in using a breadth of data sources, from surveys to transactional data, to improve customer experiences. Through our insights, we empower the entire organization, guide informed, consumer-centric business decisions, and drive growth.
Mission
Our mission is to generate actionable, unbiased consumer insights that shape business decisions and foster growth, by consistently asking why consumers choose Klarna. We bring the consumer’s voice into every business decision, and are committed to being the Center of Excellence for Consumer Insights throughout the organization. By providing expertise, guidance, and empowerment, we ensure that teams are fully equipped with the knowledge to either gather fresh insights or leverage existing data - with our proactivity ensuring decisions are backed by quality insights.
Role Description
We are developing an Insights Hub, where business users can dig into data describing the causes of consumer churn, satisfaction, and the wider competitive landscape. We’re combining data from surveys, customer service errands, focus groups, ad tracking, social media and more, to synthesize further consumer insights for Klarna - and as a Senior Data Scientist, you will drive this work - expanding our methods to encompass new data sources, modeling consumer behavior, and integrating the data and your own insights into our Hub.
Relocation: Unfortunately we cannot offer relocation for this role and can only consider candidates currently based in Sweden.
What we offer:
Diversity & CommunityWith our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & ImpactHere, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & CollaborationSuccesses and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.
At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!
Challenges & RewardsWe take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About KlarnaSince 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability statu
A Center of Excellence for Consumer Insights
Team Vision
A Center of Excellence for Consumer Insights that is unwaveringly dedicated to producing actionable, unbiased insights into consumer behaviors, preferences, and trends. Our pursuit is anchored in using a breadth of data sources, from surveys to transactional data, to improve customer experiences. Through our insights, we empower the entire organization, guide informed, consumer-centric business decisions, and drive growth.
Mission
Our mission is to generate actionable, unbiased consumer insights that shape business decisions and foster growth, by consistently asking why consumers choose Klarna. We bring the consumer’s voice into every business decision, and are committed to being the Center of Excellence for Consumer Insights throughout the organization. By providing expertise, guidance, and empowerment, we ensure that teams are fully equipped with the knowledge to either gather fresh insights or leverage existing data - with our proactivity ensuring decisions are backed by quality insights.
Role Description
We are developing an Insights Hub, where business users can dig into data describing the causes of consumer churn, satisfaction, and the wider competitive landscape. We’re combining data from surveys, customer service errands, focus groups, ad tracking, social media and more, to synthesize further consumer insights for Klarna - and as a Senior Data Scientist, you will drive this work - expanding our methods to encompass new data sources, modeling consumer behavior, and integrating the data and your own insights into our Hub.
To succeed, you will have:
- Experience in Natural Language Processing techniques, such as topic modeling, text summarization and sentiment analysis.
- Experience with LLMs is a plus. Experience working with Python, data pipelining, and data visualization
- Experience using machine learning algorithms for regression and classification
- Experience working with survey data or other data formats common to consumer marketing or go-to-market domains
- A university degree in a technical or numerate subject (e.g. Mathematics, Physics, Software Engineering, or Economics).
Relocation: Unfortunately we cannot offer relocation for this role and can only consider candidates currently based in Sweden.
What we offer:
Diversity & CommunityWith our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & ImpactHere, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & CollaborationSuccesses and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.
At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!
Challenges & RewardsWe take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About KlarnaSince 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability statu
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