User Researcher - FIFA World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

About Endeavor:

Endeavor is a global media and entertainment company with world-class brands and capabilities across talent representation, sports, fashion, event management, and brand marketing. Comprised of industry leaders including entertainment agency WME; sports, fashion, events, and media company IMG; and premier mixed martial arts organization UFC, Endeavor likely plays a significant role in the content you love and the experiences and events that you never forget. Our companies and represented talent and brand clients collectively reach billions of passionate fans, directly, every single day.  

On Location is a premium experiential hospitality company offering unforgettable experiences and VIP services at the world's most iconic events. As a trusted partner to major sports leagues, teams, and global entertainment properties, On Location provides unparalleled access to exclusive events, top-tier accommodations, and exceptional on-site services. From the Super Bowl and the Olympic Games to music festivals and fashion weeks, On Location crafts bespoke experiences that create lifelong memories for clients, blending luxury, excitement, and personalized service to elevate every moment.

Position Overview:

This User Researcher will be joining the On Location team, specifically focusing on FIFA World Cup 26TM. They will serve as the voice of the customer, developing a deep understanding of both customers and end-users to shape the product and event strategies to exceed customer expectations and deliver against unmet needs.

Who You Are:

• You have 3-5 years of experience in the field of user research.

• You have a bachelor’s degree or higher in a discipline, ideally Human-Computer Interaction or Social Psychology.

• You have experience working with product managers, product designers, data scientists, and engineers.

• You bring demonstrated expertise in qualitative, quantitative, or mixed-method exploratory research.

• You take a user-centric, needs-based approach to informing product and event development, resulting in business outcomes by fulfilling user needs.

• Comfortable being the lead in planning, scoping, conducting, analyzing, and communicating research across multiple projects/products (possibly in different stages within the product lifecycle).

• You have demonstrated experience translating insights into recommendations applicable to different business functions.

• You have a portfolio of past projects that demonstrate your ability to summarize findings and communicate clearly to showcase your user research expertise.

What You’ll Do:

• Create and execute a user research plan that helps build an understanding around end-users and customers attending a VIP event/ experience in the sports industry.

• Involve the team in research and present findings at an agile pace that synchronizes with the team’s goals and milestone deadlines.

• Manage stakeholders appropriately, involving them in key learnings and aiding in decision-making processes.

• Distill complex insights into actionable recommendations, tailoring your communication cross-functionally to all levels of the organization, and owning all deliverables for your proje