Partner Success Manager – TMT and Manufacturing Solutions

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow Telecommunications, Media, and Technology (TMT) and Manufacturing Industry Practices
• Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions.
• Work closely and collaboratively with the Alliance and Channels Ecosystem (ACE) partner management teams in each geography to ensure visibility into which partners are actively pursuing TMT or Manufacturing opportunities/engagements.
• Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner led TMT implementations globally.
• Work with partners to develop their ServiceNow TMT and Manufacturing practices and provide Alliance teams with insight into Partners who have validated Practices.
• Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
• Support escalations related to partner led implementations and drive remediation.
• Be recognized as a thought leader by the business unit, sales teams, and partner organizations.
• Present Executive level insights on TMT and Manufacturing implementations and related Practices

Qualifications

To be successful in this role you should have:

• 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
• A background working in Telecommunications, Media or Technology industries with domain expertise and understanding of relevant business use cases.
• Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
• Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker
• Willing to travel at least 50%.

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation struc