Corporate Trainer

Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees.  Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Corporate Trainer to join our team in Tampa. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

Requirements

• Oversees and facilitates all collector new hire training programs and activities
• Manages and supervises collectors during new hire training programs, including making recommendations for continued employment based on obtaining minimum skill level
• Identifies and recommends any continuous improvement activities to prepare new hires for the role of a collector including litigation process, computer systems, dialer systems, call techniques, first and second talk-offs, and strategies to improve consumer experience
• Ensures the knowledge transfer and compliance of the Fair Debt Collection Practices Act (FDCPA) and all associated State and Federal laws and regulations
• Manages and delivers training on existing and new client policies, procedures or annual training
• Recommends any modifications/updates to course materials and training guides to meet specific training needs
• Maintains understanding of new educational and training techniques and methods
• All other duties as assigned

Qualifications

• Minimum of 2 years’ progressive experience as a Trainer facilitating and delivering training solutions
• Experience in debt collections preferred
• Proficient in Microsoft Office applications
• Excellent communication, presentation and public speaking skills and the ability to effectively engage participants in a learning environment
• Organizational and time management skills
• Critical thinking and decision making
• FDCPA Certification and/or industry state/federal laws and regulation knowledge a plus

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups      verbally and/or in writing
• Be able to travel occasionally when needed by the most efficient means of      transportation
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.                   

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

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