Sr. Manager, Continuous Improvement

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Manager, Continuous Improvement is a member of enterprise Continuous Improvement team at Macy’s Inc., focused on driving growth through innovation, unlocking process efficiencies to improve profitability, and facilitating the execution of the company's most critical business strategies underpinning “The Bold New Chapter.” In this highly visible role, the Senior Manager engages with SVPs and VPs across core retail functions on impactful projects, including:

• Collaborating on the design of ideation sessions to identify meaningful opportunities that drive incremental sales and customer acquisition
• Optimizing ways of working to enhance efficiencies through process improvements
• Driving cross-functional execution of enterprise initiatives from strategy to implementation

In a rapidly evolving retail industry that requires high-level cross-functional collaboration to achieve desired business objectives and results, the Senior Manager plays a key role in positioning Macy’s for near- and long-term success.

In this role, the Senior Manager serves as:

• Customer Champion: Act as a champion of the customer, leveraging customer insights to build strategies and solutions that improve the customer experience and drive growth
• Enterprise Connector: Maintain a deeply curious mindset, challenge the status quo, and engage in candid debate to push thinking and unlock new, innovative opportunities and ways of working
• Outsider-Insider: Keep a pulse on industry trends and apply market knowledge to innovate and improve within the organization
• Structured Problem Solver: Apply a structured approach to ambiguous, complex problems, operating with agility and pivoting as needed with new learnings
• Storyteller: Create structure and narrative for ideas and strategies, using strong written and verbal communication skills to distill complex information into a simple, coherent narrative
• Active Facilitator: Coordinate cross-functional problem solving and encourage diverse perspectives and productive debates to drive better solutions

Reporting to the VP, Continuous Improvement, the Senior Manager develops data-driven recommendations and actively shapes scalable execution plans. The Senior Manager delivers compelling presentations to enhance decision-making and proposes solutions to open questions and risks. Performs other duties as assigned.

What You Will Do

• Lead large-scale, cross-functional projects, managing key stakeholders and partnering with teams to drive the execution of key enterprise initiatives.
• Regularly engage with senior leadership, working on projects directly for SVPs and VPs.
• Apply analytical rigor and creative problem-solving skills to strategic business challenges.
• Assess new and innovative concepts, developing implementation plans.
• Create structured solutions and frameworks to navigate ambiguous business problems.
• Synthesize key insights and formulate actionable recommendations.
• Establish trusting relationships with key stakeholders and influence across functions without formal reporting lines.

Skills You Will Need

Strategic and Analytical Skills:

• Analytical Rigor: Apply analytical rigor and creative problem-solving skills to strategic business challenges.
• Problem Solving: Create structured solutions and frameworks to navigate ambiguous business problems.
• Data Analysis: Strong proficiency with quantitative and analytical approaches, including experience with financial models and analyzing large data sets.
• Strategy Development: Experience developing holistic strategies through a structured, project-based approach.
• Mathematical Skills: Strong proficiency in quantitative approaches and the ability to perform in a fast-paced, goal-oriented, and time-sensitive environment.

Leadership and Collaboration:

• Project Management: Lead large-scale, cross-functional projects, managing key stakeholders and partnering with teams to drive the execution of key enterprise initiatives.
• Stakeholder Engagement: Establish trusting relationships with key stakeholders and influence across functions without formal reporting lines.
• Facilitation: Coordinate cross-functional problem so