Technical Support Specialist

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects.

In This Position You Will:

• Provide support for end-user hardware and software including Windows, Linux, and macOS
• Install, configure, and update software in accordance with policies and security requirements
• Manage user accounts including account creation, modification, and deactivation
• Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed
• Handle support requests submitted via the helpdesk system
• Maintain hardware inventory, including ordering of equipment
• Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls
• Advise on future hardware and software needs
• Other related support duties as necessary

Required Qualifications:

• Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a TS/SCI security clearance with the ability to obtain a CI polygraph
• Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experience
• Security+ or willingness to successfully obtain required certifications 
• Experience with MS Windows and Linux
• Experience with wired and wireless networks
• Strong analytical and problem-solving skills
• Strong written and oral communication skills
• The ability to lift 25-50 pounds

Company Description: Kitware is a research and development software solutions provider with a mission to advance science, make a positive impact, and share our results all within a collaborative, employee-focused work environment that is friendly, fair, and flexible. Our work is improving healthcare outcomes, increasing national security, and advancing our national computing infrastructure. Our customers and collaborators include top universities from around the world, government organizations, national research labs, medical device manufacturers, car manufacturers, financial institutions, and many others.     Kitware is proud to be 100% employee-owned, and Great Place to Work-Certified™.     Additional Information: Our team members enjoy a small company environment, flexibility in work assignments, and high levels of independence and responsibility. Besides a great work environment, our comprehensive benefits package includes a competitive compensation plan, tuition reimbursement program, flexible working hours, six weeks paid time off, 401(k), health insurance, life insurance, short- and long-term disability insurance, bonus plan, and free coffee, drinks, and snacks.    For more information on our benefit offerings please visit: https://www.kitware.com/careers/.   Kitware actively subscribes to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, protected veteran status, uniformed service member status, or any other characteristics protected by applicable law.    Any unsolicited resume sent to Kitware, including to Kitware's mailing addresses, fax machines or email addresses, whether directly to Kitware employees or to Kitware's applicant tracking system, will be considered Kitware property.  Kitware will not pay a fee for any placement resulting from the receipt of an unsolicited resume, and will consider any candidate submitted by a recruitment agency without a fully executed contract with Kitware to have been referred free of any charges or fees.   If you need assistance with applying or interviewing for a role due to a disability or special need, please reach out directly to our HR team at hr@kitware.com at any time during the hiring process.