Specialist, Operations, Transport, Tower

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Hourly Hiring Range:

• $ 22.00 - $ 26.00 per hour

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

Main Duties and Responsibilities:

• Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.

• Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit. 

• Communicates airline changes and updates to the unit dispatch and catering teams.  Provides accurate and timely information regarding the operation.

• Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field.

• Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.

• Tracks all flight, gate, meal order and other changes in flights.

• Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.

• Answers and logs customer calls, concerns and complaints and helps to resolve on-going issues.

Qualifications

Education:

• H.S. diploma required

• Associate’s degree preferred

Work Experience:

• Minimum 2 years of general work experience in a customer service capacity required

• Experience working in the airline industry is preferred

Technical Skills: (Certification, Licenses and Registration)

• Have basic computer skills

• Strong customer service skills

• Able to drive on the ramp

• Able to multi-task in a dynamic customer environment

• Detail oriented

• Able to keep calm in high pressure environment

• Able to work with a minimum of supervision/off-site environment

• Able to communicate status changes to all parties in a timely manner

• Able to develop rapport with major client

Language / Communication Skills:

• Excellent written and oral communication skills.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full time

Travel %: N/A

Exemption Classification: Non - Exempt

Internal Relationships: Drivers/Dispatchers and catering teams

External Relationships: Airline Customers

Work Environment / Requirements of the Job:  Work in the airport Tower or airport Operation Center. This position will rotate periodically between day shift, night shift and vacation relief.

Budget / Revenue Responsibility: na

Organization Structure

Direct Line Manager (Title):  Manager, Ops, Transport

Dotted Line Manager (Title, if applicable):  na

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 1

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliver excellence as a team<