Associate Solution Engineer

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description:

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Responsibilities:

• Build solid sales and technical expertise through 12 to 24-month progressive onboarding

• Develop and maintain expert understanding of all RingCentral applications and products

• Assist SE team with hardware and software lab maintenance and testing

• Responsible for continued education on the platform and underlying technologies

• Assist with answering technical questions for segment sales teams

• Present ongoing product training for sales teams

• Support SE related tradeshows and events

• Shadow upmarket SE opportunities, and provide support for ongoing deliverables

• Provide pre-sales technical and sales support for accounts

• Perform Proof of Concept (POC) onboarding support for sales opportunities

• Transfer industry, technical, and product knowledge to internal and external teams

• Keep up to date on relevant competitive solutions, products and services

• Develop advanced system configurations and implementations in response to customer needs and requirements

• Help support SE team with RFP/RFI customer responses

• Provide small business customer demos, and assist segment SEs through on the job training

• Present small business customer webinars

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team

Qualifications:

• Fluent in English (both written and verbal)

• WAN and LAN network design and architecture Commercial network equipment (Cisco, Juniper, Aruba, HP, Sonic Wall) Firewalls and security tools / equipment IDS/ IPS solutions DNS, DHCP, SSL certs.

• Experience in LAN/WAN device and/or circuit configuration

• Hardware configuration including, but not limited to, Switch, Router, AP, modem

• Excellent written and verbal communication skills

• Excellent presentation and demonstration skills

• Ability to teach other members of the team and act as a mentor as required

• Requires an action oriented individual with a very strong initiative to be successful

• Willingness to take ownership of accounts and account related actions

• Must be able to coordinate across various groups and functional teams

• Ability to complete job responsibilities with minimal supervision

• Demonstrate ability to implement, drive and track projects

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred, but not required

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixe