Associate, Customer Enablement

About the Team

The Customer Enablement team at SevenRooms builds the programs, automations, and insights that help restaurants get value from the SevenRooms platform faster. We test ideas and innovate quickly, using data to create and refine scalable, repeatable journeys that guide customers to unlock measurable ROI. Our team is responsible for increasing customer ROI by designing campaigns and programs that accelerate activation and deepen adoption of value-driving features for thousands of hospitality operators globally.

About the Role

The Associate, Customer Enablement will help our customers realize more value from the SevenRooms platform. You’ll sit at the intersection of Customer Success, Onboarding, and Product, using data and tools to launch targeted programs to increase feature adoption, surface ROI insights, and make it easier for Customer Success teams to take the right actions at the right time. This is an ideal role for someone who loves digging into data, building and optimizing journeys, thinking creatively to drive outcomes, and translating adoption signals into playbooks that drive product adoption and customer ROI at scale.

In this role, you’ll execute customer lifecycle communications, build and QA automated journeys in Gainsight, run adoption and activation reporting, and help operationalize insights through playbooks and workflows. In your first 90 days, you’ll learn our systems and products, run baseline reporting, and begin executing onboarding and triggered email journeys. As you ramp, you’ll take end-to-end ownership of customer communications and journey logic, partnering with CS and onboarding leaders to drive stronger activation, improve adoption of key features, and maintain clear documentation to ensure automations scale globally across customer segments and regions.

You will report to the Manager, Customer Enablement, within the Customer Success organization.

You’re excited about this opportunity because you will…

• Build automated customer journeys and playbooks that directly improve activation and ROI for restaurants and other hospitality operators using our platform. 
• Collaborate daily with Customer Success, Onboarding, Product Marketing, Analytics, and Operations partners to turn data and feedback into scalable programs. 
• Learn how to operationalize insights at scale using tools like Looker, Salesforce, and Gainsight.
• Take ownership of meaningful parts of the customer lifecycle with clear visibility into how your work impacts customer outcomes.

We’re excited about you because…

• You have 1+ years experience in Customer Success operations or related industries
• You are proficient using data and insights to optimize a digital customer journey.
• You are comfortable working with BI tools and spreadsheets (e.g., Looker, Google Sheets).
• You’re excited to learn and deepen your skills in tools such as Gainsight, Looker, Salesforce, and Pendo.
• You have strong written and verbal communication skills.
• You are able to work autonomously, meet deadlines, and thrive in a cross-functional work environment.

We expect this position to be filled by 2/3/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life i