Customer Centric Solutions Business Planner

Job Summary 

Are you passionate about driving strategic customer outcomes through professional services? Join our team as a Aerospace, Defense and Government Services Engagement & Planning Leader, where you will play a pivotal role in shaping and executing customer programs and services engagements. This role blends strategic planning with proactive engagement, enabling long-term customer success and growth across a diverse portfolio of accounts. You’ll collaborate with cross-functional teams to design impactful programs, qualify opportunities, and ensure seamless execution that delivers measurable business value. 

In This Role, Your Responsibilities Will Be: 

• Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and deliveries. 

• Collaborate with global sales teams to assess, evaluate and plan large customer centric projects and programs. 

• Drive the project steering group approval process and deliver required artifacts to the delivery team. 

• Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets. 

• Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders. 

• Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements.  Work with legal and contracts teams to develop contractual agreements with customers 

• Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards. 

Who You Are: 

You take ownership of outcomes and ensure accountability across complex engagements. You analyze diverse inputs to define problems and craft strategic solutions. You make sound decisions even with incomplete information and build strong relationships across functions, cultures, and geographies.