SCA Computer Operator II

Req ID: 349433 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Computer Operator II to join our team in Alexandria, Virginia (US-VA), United States (US).

Job Summary:
The Tier 2 Help Desk Analyst provides advanced technical support to users in a federal government environment. This role requires in-depth knowledge of IT systems and applications, as well as strong analytical and problem-solving skills. The analyst will handle complex issues escalated from Tier 1, providing deskside support, remote support, and on-site support at customer locations. 

 

Job Duties: 

• Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning.
• Respond to escalated tickets from Tier 1 and provide timely and effective resolution.
• Perform deskside support, remote support, and on-site support at customer locations.
• Image and re-image workstations.
• Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support.
• Manage mobile devices, including provisioning, resetting, and remote wiping.
• Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation.
• Perform root cause analysis for recurring issues.
• Manage Active Directory accounts and permissions.
• Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves.
• Maintain accurate documentation of all incidents and requests.
• Adhere to all security policies and procedures.
• Diagnosis and remediation of hardware and software issues, password resets, application installation/configuration/removal, performance tuning.
• Providing support for email, meeting rooms, video teleconferencing, moves, and large data moves 

 

Basic Qualifications:

• Bachelor's degree 
  • Education Equivalency: Associates and 3+ years work experience, or High School and 7+ years of work experience
• Minimum 3 years of experience Workstation patching/testing experience.
• Minimum 3 years of experience with CRM/ticketing/ACD systems
• Minimum 3 years of experience Release and Knowledge management experience.
• Ability to obtain a Public Trust

 

Preferred Qualifications:

• CompTIA A+ and Network+ certifications
• ITIL v4 Foundation certification.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are req