Strategic Account Manager

About the Role:

As a Strategic Accounts Manager, you will be responsible for managing a key strategic customer(s) and work cross functionally with multiple Value Streams to create value for the customer. You will also develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability. You will both support and help define KPI's for the customer and internally to support and drive positive performance results. Working with the Account Director, you will be the bridge to our Customer Experience Team.

 

Your Responsibilities:

• Contribute to the development and execution of multi-year strategies for each account in their portfolio
• Execute to a relationship management plan
• Clearly understand and drive to financial targets for your accounts as well as the entire team
• Aligns individual objectives to accomplish team goals
• Coordinate the engagement of our organization with the customer organization to ensure an effective two-way flow of information and effective resolution of issues.
• Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty with the support of the Customer Experience Team.
• Acting as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Help define and execute to the KPI's with our customers and internally to drive results.
• Identify process improvement opportunities with the Account, work with Account Director, internal resources leveraging WMS principles
• Provide a level of tactical support as necessary to the Account
• Other duties as assigned

 

Let's Talk About Your Qualifications:

• Bachelor's Degree (Preferred Major: ​business law, management, economics, accounting, finance, mathematics, marketing, or statistics​)
• Minimum ​5​ years of successful sales experience
• Demonstrated skills in forecasting and attaining or exceeding sales, profitability, and budget goals
• Strong team building, coaching, development, and collaboration skills
• Ability to effectively implement sales and marketing strategies on a national basis
• Ability to effectively balance team and customer performance with strategy and pivot if necessary
• Strong analytical, critical thinking and problem-solving skills
• Strong written and verbal communication skills; ability to articulate ideas and communicate effectively with the sales team, operations, senior management, and customers
• Excellent time management skills
• Track record of growing existing accounts through uncovering customer needs and finding areas to create customer value while maintaining profitability