Claims Learning and Development Consultant - Wheeling, IL Hybrid

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

Under limited/minimal supervision, this individual is responsible for assessing complex and occasionally highly complex training needs, developing, leading and facilitating formal claim training workshops designed for new property adjusters (both inside and outside adjuster roles).  These workshops are hosted virtually or in person. The individual is responsible for leading facilitated discussions and directs students in various hands-on, immersive experiences related to the students' newly appointed role. The individual instructs and coaches students on empathic communication skills and other technical duties, administers tests, and grades student performance. The individual also may act as a back-up instructor for other Claims disciplines to which they are not regularly assigned. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Delivers multiple training modules, interactive sessions, planning and preparation through a variety of mediums, including in person, pre-recorded, or via  virtual meetings
• Coaches students one-on-one as they work through hands-on exercises
• Identifies and recommends content to meet unit needs for training and development to management
• Frequently participates in design meetings as a subject matter expert on training content
• Evaluates and adapts broad-level training modules as necessary to meet various training needs
• Assesses participant's individual learning and recommends to employee and/or manager action or training needed to help improve understanding
• Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class
• Provides recommendations for content updates in the knowledge system (ex. Right Answers) and supports users on how to use the knowledge system and LMS 
• Builds relationships  to provide on-going consultation; Actively works to ensure that learning practices are understood and supported consistently within the learning offerings 
• Occasionally contributes as Subject Matter Expert to current training programs; contributes to organizational strategies and provides improvement recommendations; occasionally supports projects in partnership with other AOR’s
• Oversees employee issues and concerns while in training as it relates to employee well-being
• Occasionally contributes  to the development including mentoring of peers, and design of new course material for training/employee development to support the organizational goals and objectives. Occasionally involved in Train the Trainer sessions to upskill peers
• Researches and responds to complex customer communications, concerns, conflicts or issues 
• Maintains inventory of training programs and formal training received by personnel
• Supports users on how to use the Knowledge Library
• Participates in quarterly audit and quality reviews of learning systems
• Actively participates in the delivery of core Talent & Leadership Effectiveness initiatives; Work with clients to gain in-depth knowledge and understanding of client business initiatives

 

Desired Characteristics::

• Facilitator: Delivers advanced knowledge of training & facilitation with the adult learner
• Self-motivated learner: Continuously seeks knowledge of insurance p