Sr Software Configuration Analyst (ServiceNow)

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).  

General Summary of Job Responsibilities

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!

We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!

The Sr. Software Configuration Analyst is responsible for configuring, maintaining, and optimizing generation‑related corporate vendor software solutions, including Commercial Off‑The‑Shelf (COTS) applications such as ServiceNow. This role includes making key architectural decisions, enhancing solution performance, and ensuring seamless integration with business processes. Strong collaboration and communication skills are essential to guide best‑practice adoption and continuously improve overall software quality.

Essential Duties and Responsibilities

• Develop scripts or software components within vendor-provided solutions to perform advanced configuration tasks, enable automation, and implement system enhancements.
• Apply deep knowledge of business processes to gather business and data requirements, evaluate potential solutions, and recommend software options that meet organizational goals. Ensure vendor solutions align with business needs and integrate effectively with existing systems.
• Make significant architectural decisions and contribute to overall system design. Lead the integration of COTS solutions into the existing technology ecosystem, ensuring scalability, reliability, and long-term sustainability.
• Identify opportunities for process automation and optimization to increase efficiency and reduce operational costs.
• Continuously improve COTS solution quality throughout the software lifecycle by incorporating emerging best practices and relevant innovations.
• Design and administer application systems using database management principles and methodologies, including data structures, data modeling, data warehousing, and transaction processing.
• May perform other duties as assigned.

Knowledge/Skills/Abilities

• Expert-level scripting proficiency in languages relevant to COTS applications (e.g., OneStream – .NET, C#; PowerPlan – SQL; ServiceNow – SQL; Integrations – SQL; Visual Basic; or ABAP).
• Strong ability to coach, mentor, and teach others while leading technical components within product teams.
• Comprehensive understanding of business processes and enterprise software ecosystems, with the ability to influence both technical and business stakeholders.
• Skilled in vendor management and negotiation, including navigating technical and compliance constraints within vendor platforms.
• Strong analytical and problem‑solving abilities, with a demonstrated capability to assess challenges and refine technical approaches to improve solution outcomes.
• High attention to detail, ensuring all software configurations and solutions meet rigorous quality and performance standards.
• Ability to promote colla