Digital Sales Representative

<h3>Company Description</h3><p>As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. <br/> As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.</p><p>We are present in 58 countries, with eight production sites and 17 R&amp;D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.</p><h3>Job Description</h3><ul><li>Respond to 1st-level inquiries personally, over the phone, and via email, providing prompt and accurate assistance to end users.</li><li>Manage incoming calls from end users, ensuring efficient resolution and a positive customer experience.</li><li>Generate leads through proactive engagement via web and phone channels.</li><li>Evaluate and qualify leads based on established standards, offering basic technical advice to end users when necessary.</li><li>Facilitate the assignment of end users to installers or external service providers through effective phone communication.</li><li>Monitor, reassign, and track leads to ensure timely follow-up and resolution.</li><li>Assess partner performance to enhance overall customer satisfaction.</li><li>Collaborate with the Support Experience Center, actively participating in end user animations to enhance customer engagement.</li><li>Maintain the Somfy Assistance &amp; Lead CRM by creating and qualifying network entries.</li><li>Develop and oversee the lead management platform, ensuring a technical structure for both Somfy and installers.</li></ul><h3>Qualifications</h3><ul><li>Strong communication skills, both written and verbal.</li><li>Communicative English.</li><li>Proven experience in customer support and lead management.</li><li>Basic technical knowledge to provide relevant advice to end users.</li><li>Ability to effectively collaborate with internal teams and external service providers.</li><li>Proficiency in CRM tools and lead management platforms.</li><li>Detail-oriented with strong organizational and multitasking abilities.</li><li>Proactive approach to problem-solving and customer satisfaction.</li></ul><h3>Additional Information</h3><ul><li>Contract of employment</li><li>Attractive benefits package </li><li>Development and learning opportunity within international environment and friendly atmosphere</li><li>Professional support and sharing best practices</li></ul><p>The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.</p>