Customer Success Manager, US SLED

See yourself at Dataminr

You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. You understand your customers’ strategic objectives and help them achieve success as an expert on Dataminr’s First Alert product. You are knowledgeable of major trends and events impacting US national security, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers.

As a Customer Success Manager, you will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use First Alert.

This is a US-based hybrid role that requires two days a week in our Arlington, VA office unless traveling.

At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

 

The opportunity

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio

• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives

• Partner with other Customer Success colleagues to drive product adoption, renewal, and customer satisfaction

• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins

• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality

• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams

• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience. 

• Specific experience supporting the public sector, including but not limited to the State and Local Governments. 

• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management. 

• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation

• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

• Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%)

About Dataminr

Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organi