Head of Network Services Operations

Head of Network Services, Infrastructure Services

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the Role

This position is located in our Atlanta office, not remotely.

The Global Head of Network Services is a senior leadership role responsible for setting the strategic vision, architecture, and engineering direction of AIG’s global network services as well as the end-to-end network operations. This role oversees the full lifecycle of networking—including Core Network Services, Common Network Services, Carrier Services, Data Network Services, Branch Networking, Voice and Contact Center Services—with a strong emphasis on modernization, cloud readiness, automation, and performance optimization.

In addition, this leader will drive a comprehensive multi-year network transformation initiative, positioning the AIG’s technology infrastructure to meet evolving business demands, enhance digital experiences, and ensure resilient, high-performing connectivity globally. This leader will also be a senior member of the Infrastructure Services leadership team.

Responsibilities

Global Network Strategy

• Define and drive a global network strategy aligned with AIG’s broader technology and business objectives, with a focus on cloud enablement, agility, security, and cost optimization.

• Lead the planning and execution of a multi-year network transformation program, shifting the organization toward software-defined, automated, scalable, and intelligent network platforms.

• Champion a “network as a service” mindset, focusing on user experience, seamless access, and measurable outcomes for internal and external stakeholders.

Network Architecture, Engineering and Security

• Oversee architecture and engineering for services including DNS, DHCP, ITAM, SD-WAN, SDDC, Cloud Connectivity, WAN, Voice, Contact Center, NAC/Wireless, and Network Security.

• Drive adoption of cloud-native and hybrid network architectures, supporting scalable and secure connections across public cloud providers and on-prem environments.

• Establish governance and technical standards that ensure resiliency, performance, security, and compliance across all network domains.

• Own the holistic network security strategy, ensuring security is embedded across architecture, engineering, and operations—from access controls and segmentation to zero trust and threat detection capabilities.

• Partner closely with the Cybersecurity team to align network security controls with enterprise security architecture, regulatory requirements, and threat intelligence.

Network Transformation and Partnerships

• Lead network transformation programs and engages in initiatives with a network services requirement. Define the strategic direction for Network Services including short/mid/long term network initiatives to achieve the desired results.

• Drive the evaluation and integration of emerging and modern network technologies into the enterprise architecture.

• Identify and implement automation and orchestration frameworks to reduce operational overhead, increase agility, and improve time-to-resolution.

• Manage strategic partnerships with global network service providers and technology vendors to drive innovation, cost efficiency, and service excellence.

• Lead joint planning with vendors to optimize network delivery models, ensure SLA adherence, and accelerate transformation goals.

Network Operations

• Oversee end-to-end network operations, ensuring reliable, high-performance, and secure connectivity across all global sites. Accountable for operational excellence and continuous service improvement in partnership with strategic vendors.

• Drive network incident management, root cause analysis, and problem resolution, ensuring high service availability and rapid recovery in collaboration with other IT teams.

• Define and enforces standards for network monitoring, observability, as well as network KPIs