Head of US Technology Infrastructure Transformation

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

The Head of US Infrastructure Transformation will lead the bank’s efforts in transforming its technology infrastructure to support innovation, efficiency, and growth. This role is critical in overseeing project delivery, process engineering, automation, and optimization within the bank’s technology ecosystem. The ideal candidate will have a proven track record of driving large-scale infrastructure transformation initiatives and delivering measurable improvements in operational efficiency and effectiveness. The US Technology Operations team is responsible for the day-to-day operational management of the Technology Infrastructure environment, providing a cost effective and secure infrastructure, and evolving the environment to meet the needs of the US Region.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 days per week on-site, while other days may be remote.

How you'll succeed

• Strategic Leadership: Develop and execute a technology infrastructure transformation strategy that aligns with the bank’s business goals.

• Lead the modernization of the bank’s IT infrastructure, ensuring it is scalable, secure, and resilient. Identify and implement technology solutions that drive operational efficiency and support the bank’s digital transformation journey.

• Project Delivery: Oversee the delivery of key infrastructure projects, ensuring they are completed on time, within scope, and on budget. Implement project management best practices to manage risk, allocate resources, and track performance. Ensure seamless collaboration across teams to achieve project objectives.

• Process Engineering: Identify and analyze existing processes within the technology infrastructure to find areas for improvement. Apply process engineering methodologies (e.g., Lean, Six Sigma) to optimize workflows, reduce redundancies, and improve service delivery. Standardize and streamline processes to enhance consistency and efficiency across the technology organization.

• Automation and Optimization: Drive the adoption of automation technologies to reduce manual efforts, increase accuracy, and accelerate service delivery. Identify opportunities for optimization in infrastructure management, including cost reduction, performance enhancement, and risk mitigation. Lead initiatives to automate repetitive tasks and implement self-service capabilities to empower end-users.

• Team Leadership: Build and lead a high-performing team of professionals in infrastructure management, project delivery, process engineering, and automation. Provide leadership, mentorship, and career development oppo