Senior Director, Charitable Gaming Solutions and Merchandising

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

The Senior Director of Charitable Gaming Solutions and Merchandising will be responsible for driving the growth and expansion of charitable gaming opportunities through innovative sales models and solutions tailored to a diverse customer base. This role will oversee key products and collaborate with various teams to enhance Arrow's overall enterprise sales.

Primary Roles and Responsibilities

• Business Ownership: Serve as the business owner for Nevada Gold ticket dispensers, max game manager pull-tab ticket verifiers, max bar bingo solutions, bingo consoles, and point of sale systems.
• Sales Strategy Development: Create and execute comprehensive sales strategies and tactics to leverage product offerings, working closely with internal sales teams and third-party distributors to ensure effective execution.
• Revenue Model Evaluation: In collaboration with third-party distributors, assess, design, and implement revenue share models for paper pull tabs targeting specific customer segments (where compliant).
• Market Insights and Roadmap Development: Gather and analyze market feedback, competitive intelligence, and internal insights to formulate a feature function roadmap for each solution and their integration.
• Collaboration with Engineering and Technology: Work in partnership with engineering and technology teams to understand the impacts of research and development costs, product costs, service costs, and the prioritization of the product roadmap.
• Installation and Customer Management: Develop and implement tracking methods for the install base, prioritize prospective end-customers, ensure adequate training for the sales team and user base, and strive to minimize returns and service requirements.
• Business Product Management Development: Assist in establishing a broader business product management function at Arrow, leveraging successes and lessons learned from initiatives.

Requirements

Experience and Education

• BA/BS in Business Administration, Marketing, or a related field; MBA preferred.
• Proven experience in sales and business development, particularly within the gaming or entertainment industry.
• Strong understanding of charitable gaming regulations and compliance.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Experience in managing cross-functional teams and projects.
• Willingness to travel approximately 30% of the time.