Customer Service Representative - Early Morning - Mid Afternoon

Description

Job Title: Customer Service Representative

Shift: 5:30 am - 2:30 pm

Are you a morning person who enjoys helping others? Our hospital is looking for a Customer Service Representative to check in surgery patients and provide a welcoming experience at the start of their healthcare journey.

Essential Job Functions:

• Greets and registers patients arriving to the facility.
• Verifies the completeness of patients’ initial encounter form, especially demographics, primary care physician and insurance information. Enters data into the computer(s).
• Accepts payments and prepares receipt for patient.
• Answers incoming telephone calls, directs calls, or provides necessary information.
• Prepares reports as requested.
• Performs other appropriate duties as requested by supervisors.
• Establishes and maintains professional contacts
• Maintains patient and Company confidentiality at all times
• Ability to troubleshoot/ problem solve issues
• Highly motivated and able to work independently
• Ability to multi-task

Requirements

• High School Diploma or GED
• 1 year of customer service experience
• Can interface with computers effectively
• Working knowledge of Microsoft Office programs: Excel, Word, PowerPoint and Outlook
• Learns new concepts and procedures quickly
• Excellent organizational skills
• Honesty
• Accuracy
• Punctuality
• Flexibility and willingness to help cover other jobs when needed

Preferred Qualifications:

• Experience in a medical office and medical terminology are assets
• Experience with Electronic Medical Records Systems