Quality Assurance Consultant - Premium Audit

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Premium Audit

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$60,800.00 - $100,300.00

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At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our
external customers and internal business partners. As a Quality Assurance Consultant, you will be responsible for assessing interactions and/or
transactions of other internal employee groups to ensure that the predetermined quality standards are being met. Additionally, you will play a part in analyzing quality review results for Premium Audit Field / Service Centers and helping to onboard and train less experience team members.
This role is hybrid (3 days in office/2 days remote) and will support Work Comp, Auto and General Liability.

What Will You Do?

• What Will You Do?

• Perform quality reviews of increased complexity for Workers Compensation, Auto and General Liability, adhering to Quality program guidelines and audit standards and this may include reperforming the audits of peers and/or vendor partners.
• Analyze quality review results for business area(s) supported by the team to assess performance and identify trends and opportunities; may present results to business leaders.
• May coach, train, and mentor less experienced QA team members and/or employees from business area(s) supported; this may include actively participating and/or supporting the formal onboarding/training process.
• Actively participate in quality assurance meetings and discussions; may provide feedback to managers, coaches, and/or individual employees from business area(s) supported regarding quality reviews.
• Proactively provide recommendations to improve quality assurance processes, including, but not limited to, program design and attributes.
• Demonstrate advanced knowledge and understanding of products, fo