Overnight Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! This is an exciting opportunity to be part of a dynamic team with Four Seasons Hotel Nashville .

The Opportunity:

The new Four Seasons Hotel Nashville seeks an Overnight Part Time Front Desk Receptionist to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

This individual sets the tone for our guests’ entire experience at Four Seasons Nashville. Through their interactions, they are empowered to delight guests with anticipatory service, going above and beyond to cultivate special moments that recognize the individuality of each guest that joins us. Warmth, passion, and an agile thinker will make this candidate successful.

Responsibilities include but are not limited to:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.Assures that guest is assigned type of room requested and the correct rate is charged. Collects payment method as indicated in reservation. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.   

  • Assists guests with requests and makes recommendations to enhance stay and experience. Asks questions to best understand needs and provides thoughtful, insightful information. Assures information for restaurants, museums, attractions, maps, and other local attractions is current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.   
  • Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. 
  • Assist with Pre-Arrival emails, monitor all Chat messages, write special occasion card/notes, assist with special occasion set up.   
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.   
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator.  
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.   
  • Works harmoniously and professionally with co-workers and supervisors.  
  • Assists with responsibilities and d