Lead Account Manager - Enterprise

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers millions of businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

As a Lead Account Manager, you will oversee a portfolio of our most complex Enterprise customers, guiding them towards success on the Shopify platform. Your role will extend to spearheading key strategic initiatives aimed at elevating the Enterprise and Key Accounts Success team through your insights and learnings. You will lead your book of business by managing and cultivating relationships at the C-suite level, fueling revenue growth, enhancing product adoption, and guaranteeing customer success and retention for our largest enterprise retailers.

Note: When applying for the Lead Account Manager position, your resume will be reviewed by our recruiters and hiring managers across various departments for potential open roles. Our goal is for you to apply once and have your resume assessed by multiple teams to ensure the best fit for suitable roles.

Responsibilities: 

• Contribute to the Enterprise and Key Accounts Success team’s growth by spearheading special strategic initiatives and providing guidance and coaching on processes, enablement and skills development. 
• Develop complex contract strategies and proactive revenue growth strategies. Implement innovative approaches to contract pricing analysis and revenue optimization.
• Establish and maintain strong relationships with senior leaders and executives within Shopify. Leverage relationships to drive strategic initiatives and influence Enterprise Success team needs. 
• Stay updated on industry trends and share knowledge through various channels. Drive thought leadership initiatives to position yourself as an industry expert.
• Establish and nurture strong relationships with customers based on trust, understanding, and effective communication. Develop personalized strategies to address individual customer needs.
• Develop strategic plans and goals aligned with business objectives and identify opportunities for upselling and cross-selling Shopify's suite of products and services.
• Provide regular insights on growth and risk within enterprise accounts.
• Other responsibilities include: Triaging technical issues to Shopify’s escalated Support teams, working with internal Shopify teams to advocate for merchants’ needs and requests, matching merchants with top Shopify Partners to assist with custom design and development projects and ongoing innovation.

Qualifications

Qualifications

• Proven track record in customer success, client management, or relevant industry experience. You should be customer-focused in all that you do and have a proven track record of driving revenue growth. 
• Experience in utilizing data-driven insights to drive