Manager, Multifamily Technology Solutions

Job Title

Manager, Multifamily Technology Solutions

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Manager, Multifamily Technology Solutions is responsible for the implementation, setup, operational ownership, and ongoing support of technology solutions that enable leasing, resident engagement, and ancillary services across a multifamily portfolio.

 

This role leads a team focused on executing approved technology initiatives, ensuring solutions are launched accurately, adopted successfully, and supported reliably over time. The Manager translates strategic direction into day‑to‑day execution, partnering with Operations, Training, IT, and vendors to deliver stable, scalable technology outcomes.

 

Operating within priorities and standards established by senior leadership, this role emphasizes execution excellence, platform health, and people leadership, while continuously identifying opportunities to improve processes, adoption, and user experience.

Job Description

Key Responsibilities

Technology Implementation & Setup

·         Lead the configuration, deployment, and integration of multifamily technology solutions across properties once initiatives are approved and prioritized.

·         Ensure all solutions are accurately set up, tested, and operationally ready prior to go‑live.

·         Coordinate implementation activities with project managers, internal teams, and vendors to meet delivery timelines and defined scope.

·         Support transition from implementation to steady‑state operations, ensuring a smooth handoff and stabilization period.

Platform Ownership & Operational Support

·         Own the post‑implementation lifecycle of assigned technology platforms, including stability, performance, adoption, and ongoing enhancements.

·         Serve as the escalation point for complex system issues, troubleshooting root causes and coordinating resolution with internal technology teams and vendors.

·         Establish and maintain repeatable support processes, documentation, and knowledge resources to drive consistency and reduce operational risk.

·         Monitor platform health and usage trends, proactively addressing issues before they impact property operations.

Team Leadership & Execution

·         Lead, coach, and develop a team responsible for technology setup, support, and delivery.

·         Set clear expectations, prioritize work, and ensure accountability for execution and service quality.

·         Foster a culture of ownership, collaboration, and continuous improvement.

·         Support onboarding and skills development as platforms and technologies evolve.

Vendor & Stakeholder Coordination

·         Coordinate with internal stakeholders—including Operations, Training, and Technology—to ensure solutions align with operational needs.

·         Surface vendor performance insights, risks, and improvement opportunities to senior leadership.

Adoption, Training & Change Support

·         Partner with Training teams to support development and delivery of resources for property management staff.

·         Reinforce adoption by identifying usage gaps, gathering feedback, and recommending enhancements or process adjustments.

·         Support change initiatives by ensuring property teams are enabled, informed, and supported throughout implementation and beyond.

Data, Insights & Continuous Improvement

·         Analyze operational and project data to identify trends, improve efficiency, and support informed decision‑making.

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