Sr. Mgr, Acct Mgmt, NA Large Enterprise

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Sr Manager, Account Management is an important leadership role, responsible for guiding and developing a team of Account Managers who drive merchant success. This role ensures the team delivers on key account strategies, fosters strong client relationships, and identifies opportunities for merchant growth. Acting as a strategic leader and trusted advisor, the Manager aligns team efforts with PayPal’s organizational goals, champions best practices, and drives product adoption and seamless merchant experiences across the portfolio.

Job Description:

Responsibilities:

· Develop and oversee team account strategies to align with PayPal’s vision, delivering sustainable, long-term value for merchants and PayPal.

· Lead and maintain senior-level relationships with key merchants, ensuring the team positions itself as trusted advisors aligned with strategic objectives.

· Support and guide the team in driving new business growth through strategic prospecting, hosting events, and leveraging referral opportunities.

· Oversee and mentor the negotiation of complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.

· Drive team performance in revenue retention, upsell, and cross-sell opportunities, fostering a culture of exceeding sales quotas and KPIs.

· Enable the team to build and maintain strategic merchant relationships, ensuring alignment with merchant goals and successful deployment of PayPal solutions.

· Anticipate future merchant needs by guiding the team to uncover deep insights, fostering executive-level alignment and long-term partnership opportunities.

· Oversee the development and execution of strategies for delivering PayPal’s solutions in alignment with merchant priorities and shared success.

· Ensure seamless onboarding, integration, and merchant operations while resolving challenges to maintain a positive customer experience.

· Monitor and improve merchant account health, establishing processes to proactively identify risks and implement timely mitigations.

· Support the team in managing churn mitigation, negotiation, and renewal processes to maximize merchant retention and loyalty.

· Foster cross-functional collaboration to align account plans and merchant expectations, ensuring operational excellence and shared outcomes.

· Guide the team in managing pipelines, forecasting revenue, and reporting on sales activities to enable informed, data-driven decisions.

· Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader busi