Solution Consultant - Commercial Communities West

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Senior Solution Consultant - Commercial Communities West (Northern CA, or midwest)

ID.me simplifies how individuals prove and share their identities online. The ID.me secure digital identity network has over 100 million members, with over 70,000 individuals joining daily. It also partners with over 30 states, multiple federal agencies, and over 500 name-brand retailers. We are just getting started. We are looking for Solution Consultants to support our commercial communities customers.

Solution Consultants at ID.me are evident technical and product experts in the presales process, playing a key role in advancing customer requirements. You will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.

We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using ID.me’s technology. As a Solution Consultant, you must be highly technical and comfortable interacting directly with customers.

In the rapidly evolving digital identity market, you must understand ID.me’s architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me make a direct, positive impact by helping people access services online more efficiently.

Candidates must be located in the midwest near a major Midwest metro or Mountain View, CA and this will be a hybrid on-site position with occasional travel.

Responsibilities of the Solution Consultant:

• Leverage technical expertise with APIs, federated protocols, and state agency customer environments to drive sales strategy and success

• Diagnose and document customer technical and business requirements

• Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products

• Develop and configure demos that position differentiated solutions

• Quantify the business and technical value of ID.me in solving customer problems

• Execute Proofs of Concept with complex use cases and integrations

• Write accurate and compelling RFP content that positions a unique ID.me solution

• Craft reusable technical content such as whitepapers, playbooks, and how-tos

• Develop and maintain relationships with the technical representative(s) at the customer

• Mentor teammates and share technical expertise and industry knowledge

• Distill, prioritize, and communicate product feedback to internal teams

• Present at marketing events, trade shows, and user conferences

Impact You Will Make:

• Collaborate closely with GTM teams as the go-to ID.me product expert to drive successful customer engagements

• Gain a deep understanding of all aspects of the ID.me platform to communicate the technology to users of varying technical expertise effectively

• Facilitate a seamless transition through each stage of the customer lifecycle, ensuring continued success and driving adoption of new products with existing customers

• Partner with the sales team to help customers fully grasp the potential of the ID.me solution, aligning it with their business needs

• Identify and propose turnkey solutions while coordinating with Product Management for potential outsourced enhancements

• Support sales by l