Campus Coordinator - Seasonal

Description

Application Deadline: 2 weeks from posting date

Springs Rescue Mission is excited to have you join our team for the winter and holiday season.  This is a time when our mission shines brightest - we bring warmth and light to our community through service, kindness, and shared faith to those we serve. Your work will help make this impact possible. We would love for you to join our seasonal team!

SUMMARY OF POSITION:

Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The Springs Rescue Mission (SRM) Campus Coordinator - Seasonal maintains a safe and healthy environment on the campus of SRM, embracing their role in relational support and transformation of SRM clients. The person in this role is responsible for maintaining a safe and healthy environment, in conjunction with external security providers, for the Springs Rescue Mission guests, clients, and residents who are staying on campus during the day or overnight in sheltering systems and housing units. In this role, you are responsible for working with staff and clients to understand and uphold campus regulations, guidelines, and core values. In addition, this role is responsible for properly collecting and tracking client data. The undergirding of this role is to display overwhelming hospitality to SRM clients which will provide an environment they are able to grow and transform within.

Requirements

DUTIES & RESPONSIBILITIES: these duties may be performed in various campus locations, including the overarching campus, Client Relief Center, and/or Welcome Center.

• Interacts with and monitors client's behavior and maintain good rapport by providing excellent customer service and hospitality
• Responds to interpersonal situations and attempts to deescalate crises before they arise
• Ensures compliance of campus/shelter/program guidelines
• Demonstrates the ability to set and maintain healthy boundaries in line with SRM values
• Provide support, encouragement, and accountability to guests.
• Contact Supervisor in the event of incidents involving dismissal of guest or altercations that are not resolved by verbal intervention.
• Conduct intakes with new clients while maintaining compliance with privacy requirements.
• Conduct intake of pets in accordance with the Springs Rescue Mission Pet Policies and Procedures.
• Conduct tours of the Springs Rescue Mission campus with new clients.
• Issue parking permits to clients with vehicles.
• Maintain knowledge of campus wide services and the ability to communicate said services with clients and guests.
• Maintain order, oversee daily schedule to maintain cleanliness and safety of work area. Place maintenance or I.T. work orders as needed
• Provide prayer support as needed or requested
• Assists and supports volunteers in their service
• As assigned, controls access at the main entrance by screening all clients, and visitors, utilizing magnetometer to detect and prevent weapons, contraband, and drugs from entering the facility
• Meet with Program participants regularly to provide encouragement and follow up on progress.
• Complete facilitator training in order to teach classes to Program participants
• Comply with all information technology training and data privacy requirements: utilizing current systems, i.e., Mission tracker and HMIS, to collect client information and afford daily tracking, submitting reports as required and in a timely manner
• Encourages clients to comply with facility policy and procedures
• Assists monitoring, logging, and storage of client property into storage lockers
• Supports random inspections throughout the facility (interior and exterior) for surveillance of hazardous situations, trespassers, and any illegal activities
• Completes logs, incident reports and maintain assigned paperwork and other required documentation and reports
• Engages with clients to ensure SRM rules are followed to include, but not limited to prevention of fires, vandalism, and theft
• Monitors reception areas front desks and provide crisis intervention when needed to maintain a safe environment
• Interacts and/or calls local police, fire. emergency response team, and other first responders per SRM protocol
• Makes routine rounds throughout SRM buildings and property (hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces)
• Provides duties related to fire incidents, evacuation of the building when necessary, utilizing appropriate procedures