Customer Happiness Ambassador

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE

AG1 is seeking a Customer Happiness Ambassador to join our world-class Customer Happiness (CH) team, delivering white-glove, deeply personalized support across our most critical and high-impact customer interactions.

Reporting to the Director of Customer Happiness Operations, the Customer Happiness Ambassador is entrusted to engage with AG1’s most loyal and high-value customers, while navigating our most complex and high-stakes campaigns, issue types, and touchpoints across all customer communication channels.

The successful candidate has a track record of not only resolving issues but building relationships. They seamlessly embody the AG1 brand voice with clarity, warmth, and precision.  With every interaction, they reinforce our commitment to customer obsession, strengthen brand loyalty, and bring our promise of premium, concierge-level care to life.

WHAT YOU’LL DO

• Deliver exceptional, concierge-level support to AG1 members across all communication channels—including Phone, Chat, SMS, and Email—with a focus on our highest-priority interactions and customer segments.
• Serve as a trusted partner to our most loyal, long-standing, and high-value customers by going above and beyond to educate, empower, and guide them—ensuring they extract maximum value from our products and brand experience.
• Transform every interaction into a loyalty-building opportunity, ensuring customer needs are prioritized and their trust in our brand is reinforced through personalized, elevated interactions.
• Own complex, high-impact escalations from start to finish, leveraging creativity, critical thinking, and resourcefulness to deliver tailored, effective resolutions.
• Act as a liaison with internal stakeholders (Product, Marketing, Legal, Engineering, Supply Chain, etc.) and external partners to resolve issues and ensure a frictionless experience for our customers.
• Partner cross-functionally across AG1 to support the seamless delivery of customer initiatives, campaigns, and customer-facing experiences that reflect our high standards.
• Proactively gather and surface customer insights and feedback to help inform data-backed improvements to our products, processes, and overall experience. Share trends and other insights with the leadership team and cross functional partners, offering recommendations for continuous improvement.
• Contribute to broader strategic initiatives, insights sharing, and operational enhancements.
• Consistently meet or exceed performance metrics, including customer satisfaction, response time, retention, and quality assurance—while balancing operational excellence with a human touch.

 

WHAT WE'RE LOOKING FOR

• 3–5 years of experience in a customer-focused role, ideally within Tier 3 or elite customer support teams handling high-priority interactions
• Demonstrated self-starter mindset with a strong sense of ownership, initiative, and accountability in a remote work setting
• Proven ability to work autonomously while also thriving in highly collaborative, cross-functional team environments
• Impeccable attention to detail, with the ability to balance precision and efficiency in a fast-paced, high-volume setting
• Exceptional communication skills—clear, empathetic, and brand-aligned across all channels (written, verbal, and active listening)
• Innate problem-solver with a creative and solutions-oriented approach to even the most complex customer challenges
• Relentless commitment to delivering above-and-beyond service and creating memorable, loyalty-building moments in every interaction
• Strong relationship-building abilities, with a proven track record of cultivating trust with both cu