Program Manager

Technical Program Manager 

This role is a strategic technical leader responsible for managing complex cross-functional programs that advance Sonic’s software platforms, network systems, and data analytics capabilities. 

Core Responsibilities 

• Lead software development initiatives for customer-facing platforms, billing systems, and service management tools 

• Manage network engineering projects including network automation, monitoring system deployments, and configuration management 

• Oversee systems engineering programs for infrastructure modernization, cloud migrations, and platform integrations 

• Coordinate IT initiatives such as enterprise software implementations, security upgrades, and operational tooling 

• Align business intelligence and analytics programs including data warehouse projects, reporting platform development, and customer insights initiatives 

• Manage API development and integration projects connecting internal systems and third-party services 

• Lead digital transformation initiatives and process automation programs 

• Coordinate cross-team efforts platform changes and enterprise projects 

Technical Requirements 

• Bachelor's degree in Engineering, Computer Science, or related technical field 

• 5-7 years of program management experience in software development or systems engineering 

• Understanding of ISP software ecosystems including OSS/BSS platforms, network management systems, and customer portals 

• Experience with modern software development practices, DevOps, and agile methodologies 

• Knowledge of cloud platforms (AWS, Azure, GCP), containerization, and microservices architecture 

• Familiarity with network management protocols (SNMP, NetFlow), APIs, and database systems 

• Experience with BI tools and data analytics platforms 

Skills and Competencies 

• Proven ability to manage technical programs across multiple development teams 

• Strong understanding of software development lifecycle and release management 

• Experience coordinating between technical teams and business stakeholders 

• Proficiency with project management tools like Jira and Confluence 

• Data-driven approach to program tracking and risk management 

• Excellent technical communication skills for both engineering teams and executive leadership 

Key Metrics and Expectations 

• Successful delivery of software releases and system implementations 

• Improved system & network reliability, performance, and user experience 

• Effective cross-team collaboration, communication, and dependency management 

• Alignment of technical initiatives with business objectives 

• Effective risk management and mitigation strategies 

 

 Compensation Range: $120k-$140k annually plus full benefits

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work in all weather, exposed to the elements. Working in office.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable in