Senior Director, Distribution Services North America

Operations & Performance

• Hold full accountability for on-time order fulfillment, outbound shipment execution, inbound receiving accuracy, and inventory integrity across the North American network — whether operations are performed by third-party partners or company staff.
• Define and enforce network-wide performance standards: fill rates, on-time delivery, inventory accuracy, dock-to-stock cycle time, and cost per unit shipped.
• Lead network capacity planning, facility utilization strategies, and material handling equipment planning to support current volume and a three-year growth outlook.
• Own the regional warehouse management system implementation and ongoing governance; serve as the business owner for system enhancements and process standardization across all sites.

Third-Party Logistics Governance

• Negotiate, structure, and manage contracts with third-party logistics providers; design service level and performance metric frameworks and enforce them through regular business reviews.
• Lead annual provider sourcing reviews and market benchmarking; make data-driven build, buy, or extend recommendations.
• Build supply-chain-as-a-service capabilities within partner-operated facilities — embedding standardized processes, performance reporting, and continuous improvement practices into every site.
• Manage provider onboarding and transitions with zero service disruption; hold providers accountable to corrective action plans when performance falls short.

Financial, Planning & Talent

• Own the full regional distribution profit and loss: operating budget, third-party variable costs, capital investment, and lease obligations. Meet or exceed all financial targets; proactively flag and correct variances before period close.
• Lead the annual strategy and operating plan for North American distribution; develop the three-year directional roadmap aligned to global distribution priorities.
• Meet or exceed all program deadlines — warehouse management system go-lives, third-party transitions, contract renewals, and network optimization deliverables.
• Lead the annual talent cycle for the distribution team: goal-setting, performance reviews, compensation planning, succession planning, and workforce planning aligned to the long-term network strategy.
• Partner with the Supply Chain Program Office, Transportation, Demand Planning, Quality, Finance, and Information Technology on cross-functional initiatives and transformation programs.

Automation, Capital Projects & Industrial Engineering

• Evaluate, prioritize, and implement warehouse automation technologies — robotic picking, automated storage and retrieval, conveyor systems, sortation, and goods-to-person solutions — based on volume, labor economics, and network strategy.
• Own the capital project pipeline for North American distribution: author business cases, develop return on investment analysis, secure funding approval, and drive execution to cost and schedule.
• Apply industrial engineering principles across the network — labor standards development, time and motion analysis, facility layout optimization, slotting strategy, and material flow design — to improve throughput and reduce cost.
• Partner with real estate and facilities teams on site selection, lease negotiations, and new facility qualifications; lead distribution build-outs and major facility reconfigurations as capital projects.

Regulatory & Quality

• Maintain full compliance with Food and Drug Administration pharmaceutical distribution regulations, Drug Enforcement Administration requirements, good distribution practices, and all applicable Department of Transportation and occupational safety standards across all partner-operated and company-managed facilities.

WHAT WE'RE LOOKING FOR

• 15 or more years of progressive supply chain and distribution operations experience, with clear growth from site-level to network-level leadership; minimum 7 years in a Director or senior management role with full profit and loss accountability across multiple facilities.
• Demonstrated experience managing large third-party logistics provider relationships — contract negotiation, performance governance, and transitions — in a regulated healthcare or life sciences environment.
• Track record managing complex warehouse networks of 10 or more facilities, including outsourced and company-operated sites; pharmaceutical distribution experience (Food and Drug Administration and Drug Enforcement Administration regulated) strongly preferred.
• Hands-on experience evaluating and implementing warehouse automation technologies and owning capital projects from business case through execution.
• Industrial eng