Lead Cashier- Drugstore

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Retail Lead Cashier will be responsible for ongoing coordination within the Retail Department. Responsible for greeting customers, conducting cash register transactions, gift wrapping, maintaining a clean working environment and assisting guests with their needs.  This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property-wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Facilitates retail sales including customer assistance and timely follow up.
• Strive and assist the store in meeting sales targets.  Understand the visual merchandising guidelines and assist to re-position, replenish, displays when required
• Partner with associates to improve overall selling skills and close sales to achieve sales goals and KPI’s
• Manage the customer flow to ensure the best possible service and that no client is left unattended
• Lead by example, setting the pace and standard to deliver excellent service to customers
• Understand and effectively follow all POS procedures, till procedures (cash handling, credit authorization, etc..)
• Cleans and maintains the appearance of all merchandise and customer areas.
• Responds to customer inquiries and their requests quickly and efficiently
• Ensure all customer gifts are wrapped and presented in accordance with company guidelines and ensure the highest level of service is delivered.
• Assists other departments with requirements they may have pertinent to hotel guests.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned and assist in other outlets due to business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree in a related field or equivalent experience preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Some related experience in luxury resort or product setting preferred.

Language Skills:

Ability to read, analyze, and interpret documents, such