Director, Security Services

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

General Summary of Position Responsibility:        

Facilitates, promotes and models a leadership philosophy and style consistent with the Lurie Children’s Hospital of Chicago Medical Center leadership statement.  Provides strategic and operational leadership for the following areas: Security, and Concierge.  Establishes, promotes and maintains Children’s Hospital of Chicago Medical Center security and protection programs on all campus and satellite locations.

Essential Job Functions:

Area Specific Job Accountabilities:

• Directs the daily activities of the security and concierge staff including recruitment, orientation, coaching, corrective action and termination as required.

• Develops, plans, implements, and manages security operations aimed at providing a safe and secure environment for patients, families, visitors, employees, and any guests of Lurie Children’s Hospital of Chicago Medical Center.

• Establishes operational procedures for activities such as customer service excellence, quality assurance, and patient safety for the departments of security and concierge services.

• Develops, plans, implements, and manages projects and processes that improve, and maintain, effective security operations.

• Oversees management of enterprise-wide security-related equipment. e.g.: camera systems, alarms, access control, and keying systems for all sites. Also coordinates any necessary training and education for the equipment.

• Maintains performance improvement activities within the departments and participates in quality activities.

• Serves as liaison between Children’s Hospital of Chicago Medical Center, community leaders and local authorities such as law enforcement and fire department.

• Provides leadership for, and actively participates in, investigations relative to accidents, thefts, injuries, or any other required situations.

• Collaborates with Human Resources in the management of employee relations matters for staff within the department.

• Directs the recruitment, hiring, and disciplinary action processes for the units assigned.

• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.  Plans, develops and manages the operating and capital budgets of areas of responsibility.   Closely monitors monthly financial performance, responding to unfavorable variances appropriately. 

• Assures compliance with all JCAHO, State, Federal and local regulatory laws, standards and protocols.

• Develops and maintains security management programs for Children’s Hospital of Chicago Medical Center.

• Provides new employee orientation, Infection Control, Security and Safety Training, Fire Safety, Infant Abduction, MSDS, Emergency Preparedness, and EMTALA Education Training.

• Partners with Patient Care Support Services leaders to develop, oversee, and maintain operational budget for security and concierge services. 

Knowledge, Skills and Abilities:

• Bachelor’s degree in a related field.  Master’s degree preferred.

• Minimum of 5 years of related experience.

• Certification in one of the following: International Association for Healthcare Security and Safety (IAHSS); Certified Healthcare Protection Administrator (CHPA); American Society for Industrial Security (ASIS); Certified Protection Professional (CPP).

• Demonstrated understanding of applicable security best practices, procedures and related state, federal compliance requirements.

• Must be able to manage in a fast paced and stressful environment.

• Previous leadership experience preferred.

• Strong verbal and written communication skills.

• Excellent customer service skills.

• Ability to exercise sound reasoning while maintaining a tactful demeanor in all dealings with patients,