Client Solutions Analyst, Houston, Energy Transition Solutions

Rystad Energy is looking for a dynamic and highly motivated Client Solutions Analyst to drive the adoption of our database and analytics products by ensuring clients receive the training and resources needed to be successful.

Working closely with the product teams and end users, the Client Solutions Analyst will develop deep domain expertise in one of Rystad’s solution groups and be conversant in building out workflow-focused use cases for clients. The position is responsible for the end-to-end learning and training process, from developing training and learning material, to engaging clients and developing a deep understanding of our clients’ roles and workflows, and finally to delivering high-impact trainings and supporting clients on their queries.

The Client Solutions Analyst role in Houston will focus on Rystad Energy’s Energy Transition solutions and will work closely with clientele from within various segments of the energy system, including E&P, supply chain companies, clean tech companies, power and renewable developers, financial institutions, and governments. Working in a global team, the individual must be a self-starter, have strong communication skills, and be willing to collaborate across time-zones and travel.

Key Responsibilities

• Conduct dynamic and impactful workflow-focused in-person or virtual training sessions for our valued clients to enhance their knowledge and understanding of our products and services.
• Develop engaging and innovative training and learning materials for our clients and our internal learning center, ensuring that the content is always up to date with the latest industry developments and tailored to our client’s specific interests.
• Measure and evaluate the effectiveness of our training programs to continuously improve our methods and enhance engagement among our clients.
• Build and cultivate a robust network of key users and stakeholders in the learning community to expand our reach and influence.
• Collaborate with our Commercial team to identify and pursue new business opportunities, supporting our company's growth and expansion.
• Provide valuable product feedback to our product managers based on insights gained through client interactions and feedback.
• Ensure prompt and comprehensive responses to client queries, demonstrating a commitment to excellent customer service and satisfaction.
• Keep accurate and up-to-date engagement information in our CRM system to enable data-driven decision-making and better serve our clients' needs.

Application process

Please include a cover letter, CV and other relevant documents in a combined PDF file when you upload your application. All applications must be sent exclusively via our portal. MacOS users may experience difficulties in uploading documents. Please use a Windows PC in order to apply. Application deadline: 1st August 2023

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe.

Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain.

Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.

EEO Statement

Rystad Energy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rystad Energy, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rystad Energy, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rystad Energy, Inc.’s employe