Director Customer Logistics - Supply Chain

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Job Description:

Summary

The Director Customer Logistics is responsible for overall operational leadership, safety, financial performance, and customer partnership for one or more strategic accounts across multiple warehouse locations.

This role will lead a highly complex distribution startup and stabilization effort supporting a demanding enterprise customer. The Director will be responsible for building and scaling a new operation, developing a high-performing leadership team, and establishing disciplined operational processes that drive service excellence and operational stability.

The successful candidate must demonstrate the ability to lead large, complex, high-volume distribution operations, navigate ambiguity typical of new implementations, and deliver consistent operational performance in partnership with a highly engaged customer.

This role requires a highly visible, hands-on operational leader comfortable working on-site in a startup environment during the early stages of the operation.

The Director will typically manage operating revenue for multiple logistics operations and will oversee location leadership teams responsible for warehouse and distribution operations. This position will lead, guide, coach, and develop location managers and senior operations leaders across assigned accounts.

Essential Functions

• Serve as the senior operational leader for assigned customer accounts, ensuring operational excellence, financial performance, and customer satisfaction across multiple distribution facilities.
• Lead the ramp up and stabilization of a complex logistics operation, including team development, process design, and operational execution.
• Build and maintain strong executive-level relationships with customer stakeholders through operational execution, transparency, and proactive problem solving.
• Represent Ryder in customer meetings and executive presentations including Quarterly Business Reviews (QBRs) and strategic planning discussions.
• Manage operations to meet or exceed contractual and operational Key Performance Indicators (KPIs) while developing mitigation plans and recovery strategies when required.
• Lead large, high-volume big-box distribution operations, ensuring effective labor management, process discipline, and operational scalability.o
• Forecast, plan, and manage assigned accounts to achieve financial targets, including full P&L ownership, budgeting, forecasting, and cost management.
• Drive the deployment and institutionalization of Ryder's Lean Guiding Principles, building a sustainable continuous improvement culture within the operation.
• Lead operational teams through periods of rapid change and operational growth, establishing structure, accountability, and operational discipline.
• Identify opportunities to expand services with existing customers and participate in business development and startup activities for new operations when required.
• Ensure operations maintain a world-class safety culture, meeting or exceeding company safety targets.
• Hire, develop, coach, and lead Group Logistics Managers and site leadership teams responsible for daily execution.

Additional Responsibilities

• Support customer implementations, network expansions, and operational transformations.
• Provide leadership and oversight during peak seasons, large customer initiatives, and operational changes.
• Establish operational disciplines and best practices necessary to support a scalable and sustainable logistics operation.
• Perform other duties as assigned.

Skills and Abilities

• Strong leadership capability with demonstrated success managing large, complex distribution center operations
• Demonstrated ability to build and institutionalize a continuous improvement culture
• Excellent problem-solving and critical thinking skills
• Strong communication and executive presentation capabilities
• Strong financial acumen with experience managing P&L performance
• Ability to create alignment across operations, customers, and corporate leadership
• Highly organized with strong execution discipline and follow-through
• Ability to inspire teams and create an engaged, accountable work environment
• Advanced understanding of integrated warehouse operations, distribution, and high-volume fulfillment environments

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or related field required
• Master's degree preferred
• Eight (8) yea