Medical Director, Digital and Everyday Care

Job Description

A bit more about this role:

Devoted Medical is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Digital and Everyday Care. This role serves as the clinical dyad partner to the Senior Manager of Digital and Everyday Care  Clinical Operations, together architecting the future of "Everyday Care"—a model where primary and virtual care merge to provide accessible, high-quality support for every member.

In this role, you will lead a team of Nurse Practitioners (NPs) responsible for Everyday Care and Digital Visit escalations. You will oversee the clinical backbone of our digital portal, ensuring that members receiving care via digital chat and asynchronous channels receive the same level of excellence as an in-person visit. You are the clinical owner of a "0→1" operating system that blends human relationship-centered care with advanced AI infrastructure. 

Responsibilities and Impact:

Program Oversight & Development:

• Co-Lead the Everyday Care program: Partner with the Central Clinical Services operations leader to ensure alignment on operational goals while maintaining ultimate ownership of clinical outcomes.

• Architect Central Services: Oversee clinical protocols for medication refills, lab/imaging/DME/home health orders, diagnostic results management, and specialist referrals.

• Clinical Model Evolution: Collaborate with the AI Clinical Operations leader to refine and advance the "human-AI" operating model, ensuring technology enhances rather than replaces clinical judgment.

Clinical Leadership & Management:

• Workforce Management: Direct leadership and supervision of the NP team supporting Everyday Care and portal-based digital visits.

• Mentorship: Support staff through virtual visit shadowing and asynchronous chart reviews to ensure clinical excellence.

• Escalation Support: Serve as the clinical "backstop" for complex cases surfacing from telehealth, digital chat volume and AI-agent triage.

Quality, Safety, and Performance:

• Accountability: Take responsibility for the quality of care provided across all Everyday Care and Digital services.

• Safety Initiatives: Review patient safety reports, including adverse events and near-misses; drive initiatives to mitigate clinical risk in an automated environment.

• Continuous Improvement: Monitor clinical quality performance and identify trends to improve patient experience and outcomes.

On a day to day basis, you’d be responsible for:

• Developing and evolving the vision for Everyday Care, specifically expansion into AI-enabled digital channels.

• Direct leadership of clinical managers and the NP workforce.

• Building new clinical AI agents and other tooling to ensure the team can meet its objectives 

• Providing direct patient care in the portal and remaining available for clinical escalations.

• Reviewing documentation quality and triage accuracy to ensure clinical intent is translated into scalable processes.

• Partnering with Product and Engineering teams to define clinical decision trees and escalation guardrails.

Who thrives in this role:

• You are an excellent clinician who cares deeply about patients and brings strong judgment to both clinical and operational decisions.

• You are a builder. You can stand up a new service line from scratch and manage the intersection of people, technology, and clinical excellence.

• You are energized by AI. You see automation as a tool to elevate human work and are excited to design protocols for human-AI collaboration.

• You are a happy warrior. You thrive in ambiguity and would rather try something, learn, and iterate than wait for perfect information.

Skills and Experience:

• Board-certified physician (Internal Medicine, Family Medicine preferred) with 5+ years in clinical practice.

• Experience leading and managing clinicians (NPs/PAs/MDs) in a fast-paced environment.

• Proven track record of building or scaling clinical programs (0→1 experience).

• Comfort working with engineering, product, and data teams to translate c