Clinical Operations Manager (Edgewild)

Description

About Muir Wood Teen Treatment
Muir Wood Teen Treatment is a leading provider of residential and outpatient behavioral healthcare for teens ages 12–17. With programs in Sonoma County, Clovis, and Riverside, we specialize in treating primary mental health and co-occurring substance use disorders.

Our trauma-informed, relationship-centered approach combines evidence-based clinical care, accredited academics, and family involvement—creating environments where teens and families can heal together.

Every teammate plays an important role in that mission. Whether you work directly with clients or support our programs behind the scenes, your compassion, presence, and professionalism help create hope and lasting change for the families we serve.

The Clinical Operations Manager is a frontline leader responsible for both program leadership and site operations for our 12 bed girls program in Riverside. Reporting to the Clinical Director, the COM oversees Care Coordinators, Shift Supervisors, and Operations staff to ensure safe, structured, and healing-centered environments. With support from central Operations, the COM manages scheduling, facilities, and vendors to keep programs admit-ready, compliant, and efficient. The COM plays a critical role in shaping the client and staff experience by being present in the milieu, coaching and developing staff, maintaining compliance, and ensuring operational excellence.

Key Responsibilities

Team Leadership & Development:

• Directly supervise Care Coordinators, Shift Supervisors, and site-level Operations staff.
• Recruit, onboard, train, and evaluate staff across program and operations.
• Provide consistent coaching, feedback, and recognition to support professional growth.
• Address performance issues proactively and ensure accountability.

Client & Program Support:

• Maintain visible leadership presence in the milieu, guiding staff in trauma-informed, professional client interactions.
• Anticipate challenges and shape staff responses to ensure a safe and structured therapeutic environment.
• Ensure accurate documentation and timely communication with clinical teams.
• Support a positive, healing-centered experience for clients and families.

Staffing & Workforce Management:

• Build and manage staff schedules to maintain coverage and admit readiness.
• Partner with central Operations on scheduling systems and workforce efficiency.
• Approve timecards, monitor labor hours, and balance staffing within budget.
• Manage attendance and address call-outs to maintain stability.
• Oversee onboarding/offboarding logistics, including keys, phones, and equipment.

Safety, Compliance & Facilities:

• Conduct daily walk-throughs of milieu, facilities, and vehicles to ensure safety, cleanliness, and compliance.
• Supervise housekeeping, maintenance, and culinary staff to ensure clean, safe, and compliant environments.
• Perform and document Environment of Care (EOC) walkthroughs to proactively identify and correct safety or compliance risks.
• Partner with Central Operations on facility repairs, vendor management, and supply chain.
• Ensure programs are always admit-ready, with proper staffing, safe environments, and smooth intake processes.
• Maintain compliance with Title 22, Joint Commission, and organizational standards.
• Oversee emergency preparedness and safety protocols.

Culture & Collaboration:

• Model empathy, integrity, accountability, and collaboration in all interactions.
• Celebrate wins, show gratitude, and reinforce teamwork.
• Build strong partnerships across clinical, operations, and administrative teams to solve problems collaboratively.
• Create an environment where staff feel supported, valued, and connected to shared purpose.

Requirements

Qualifications:

• Bachelor’s degree preferred; high school diploma or GED required.
• 2+ years of leadership in residential treatment, behavioral health, or youth services.
• Supervisory experience over multidisciplinary teams (clinical support + operations) preferred.
• Strong knowledge of trauma-informed care and milieu management.
• Familiarity with facilities/operations management (Muir Wood Housekeeping, Culinary, Maintenance as well as external vendors).
• Excellent coaching, communication, and organizational skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits: 

• Medical/Dental/Vision 
• Flexibl