Senior Data Analyst

Overview

GovCIO is currently hiring for a Senior Data Analyst.

This position will be a fully remote position.

Responsibilities

Duties to include but not limited to the following:

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommendsmajor changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments.
• Reviews all incoming written and non-telephonic complaints submitted to CPD, summarizing key points in each case, advising federal staff on status, and tracking cases.
• Supports program management and have familiarity with CPD client issues, assistance with workflow design issues, supporting client teams, with analysis of project data, and development of appropriate deliverables as needed.
• Maintains communications with ECCO supervisor, HQ PM, the COR and other personnel at ICE HQ to create and maintain efficient processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses, data issues, and HQ data analysis requirements.
• Coordinates with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads.
• Supervises the data analysts, maintain staffing schedules at HQ and manages daily operational requirements for the HQ data team.
• Stands ready to answer incoming calls request in a timely manner from detention facilities and other stakeholders, as needed or directed by the COR through CPD leadership.
• Responsible for ensuring data and database integrity.
• Provides ad-hoc data gathering and analysis.
• Monitors multiple internal IT systems and email accounts to identify new complaints and inquiries in real time.
• Provides quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR statistical data.
• Provides subject matter expertise (SME) to the government on the use of analytics and database usage.
• Analyzes ECCO, DRIL, VOICE, and FoRR trends, volume, demographics, and operator metrics to support enforcement and removal.
• Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention.
• If needed - works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action.
• Provides technical writing and editing support.
• Develops analytics to identify trend lines across multiple data sources within CPD.
• Examines and evaluates existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
• Provides compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service.
• Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
• Provides programmatic conceptualization on new task that fall into the scope of the contracted programmatic work, the vendor will provide support, planning, and database enterprise solutions to include but is not limited to the strategic deployment of such non- inherently governmental Coordinate programmatic work.
• Conducts benefits realization and earned value management analysis.
• Utilize RAD applications and CRM software tools.
• Experience designing process maps and workflow details.

Qualifications

Required Skills and Experience

• Clearance Required: Public Trust
• Bachelors with 5 to 8 years of work experience (or commensurate experience) 
• Must be a US Citizen
• Experience working with the ECCO Call Center in Irvine, CA.

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our custom