AVP, Change Management

Role Summary/Purpose:

The AVP, Change Management will lead release management and change governance for our Recovery platform, with a strong emphasis on Debt Manager. This role is accountable for planning and delivering monthly releases, ensuring end-to-end readiness (requirements, testing sign-off, cutover planning, and stakeholder communications), and coordinating dependencies across Agile teams and shared platforms. The AVP will partner closely with business and technology leaders to drive high-quality delivery and stable production outcomes. 

Essential Responsibilities:

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria. 

• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation. 

• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization. 

• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA. 

• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers. 

• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk. 

• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs. 

• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration. 

• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work. 

• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness. 

• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption. 

• Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory). 

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• 5+ years of experience in financial services (credit/servicing/collections/recovery preferred). 

• 5+ years in roles involving technology delivery, business systems, data analysis, reporting, or process optimization. 

• 3+ years of experience with requirements definition and translating business needs into delivery scope. 

• 3+ years hands-on experience with one or more: SQL, ETL tools, SAS Studio, or similar data/query tools. 

• Proficiency with Microsoft Office (Excel, PowerPoint, Visio, Word). 

• Ability and flexibility to travel for business as required

Desired Characteristics:

• 3+ years of project/release management experience in a technology environment (Agile preferred). 

• Bachelor’s degree or equivalent experience. 

• Debt Manager experience (strongly preferred), including release impacts, configuration, and integration/interface considerations. 

• Experience supporting Collections/Recovery operations and understanding operational impacts of system change. 

• Familiarity with Rules Engines, roles/privileges, and inbound/outbound file processing concepts. 

• Experience working with JIRA and Agile practices (PI planning, dependency management, release trains). 

• Exposure to FD, GECOM, Vision Plus, Wausau, Fiserv applications. 

• SharePoint experience. 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on in