Regional Support Manager - Hybrid

Job Type Full-time Description

 
Candidate must reside in  MI, OH, IN, or KY  

Description:

Under the direction of the Regional Manager, the Regional Support Manager will travel to shops to triage the cause of inefficiencies and underperformance and will also provide training, education, and best practice sharing to shop personnel. At the direction of the Regional Manager the Regional Support Manager may also help guide and develop shop personnel on GreatWater’s processes and procedures in relation to the assigned individual shop at hand. This role may also be used as a support role for any shop needing fill in work when an OP is on PTO or to support locations needing additional staffing. The Regional Support Manager may be asked to work as an SME to support ongoing integrations at the discretion of the Regional Manager. This role requires onsite work with shop management, employees, and vendors. Role requires someone who possesses strong, influential leadership skills. The ideal candidate for this position must be able to travel for several days at a time, have excellent communication skills, control multiple workstreams, and be able to oversee the process not the business.  This role is transitionary for someone interested in developing towards a field leadership or SSC leadership position over time.

Regional Assistant Manager Responsibilities:

• Travels to existing shops to help triage shop inefficiencies and underperformance. 
• At the direction of the Regional Manager, may develop improvement plans and make recommendations for improvement to the District Manager.
• At the direction of the Regional Manager, may assist the District Manager with implementing agreed-upon improvement plans.
• Helps to train and educate shop personnel on GreatWater’s policies and procedures.
•  Assists the Regional Manager with implementing and training new products and services.
•  Helps fill in when shop leadership is out for PTO or other reasons.
• May be used as an SME for ongoing integration.
• Manages new and existing projects as assigned by Regional Manager which will include:
•  Leading and driving various projects focused on enhancing customer and shop operations.
•  Defining project scopes, objectives, timelines, and deliverables.
•  Coordinating with internal stakeholders and teams to ensure seamless execution of assigned projects.
• Evaluate project(s) performance and implement improvements as necessary.
• Communicates effectively and professionally with the Shop Support team to include Senior Management, Accounting, Payroll, Human Resources, and other departments as needed.
• Performs other assigned duties, as necessary. 

 

HERE’S WHAT WE PROMISE OUR SERVICE MANAGERS

• Full Benefits Pkg: Medical – (3 Plan Options, including a 100% Employer Paid Option), Dental, Vision, Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid – Available Day 1! + 401K Match @ 90 Days & 1 WK Paid Paternal Leave.
• Pay 75,000-$90,000 plus incentive and car reimbursement
• TRAINING/CAREER ADVANCEMENT – We are big on personal growth and continuing education for our team and it’s one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills.

Requirements

Qualifications:

Education and Experience:

• High school Diploma or equivalent (Associate degree preferred)
• Minimum of 2 years’ experience as a GreatWater Service Manager or equivalent      industry experience

Knowledge & Skills:

•  Strong presentation and training skills in small and large groups
• Must be able to manage both internal and external customers effectively. This includes working the sales counter, holding daily employee progress meetings, and interacting with outside vendors.
•  Demonstration of strong verbal and written communication skills is essential. Must be able to communicate effectively with internal and external customers.
•  Ability to develop, coordinate, and manage project timelines. 
• Strong influential leadership skills