Account Technology Strategist- Retail

We are looking to hire a Strategic Account Technology Strategist - Retail Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Are you ready to take on the challenge of working with a rapidly growing and exciting global retail company? As a Strategic Account Technology Strategist, you will be at the forefront of highly visible projects, forming and executing strategic partnerships with one of the retail customers. You will be collaborating with Microsoft's HQ engineering teams, corporate executives & Japan leaders to solve challenges and drive business forward.

In this role, you will act as a thought leader, synthesizing and combining various business and industry insights to conduct forecasting and develop recommendations for managing the most prominent, high-impact, and challenging customer accounts. You will be the voice of the customer and an internal advocate across all levels of the organization.You will expand Microsoft's relationships with large, complex, and global customers into strategic partnerships, leading the adoption of technologies. You will orchestrate high-impact innovative solutions that enable customer business transformations through digital transformation for assigned accounts, driving outcomes that create business value for customers.

Additionally, you will contribute to the creation of stakeholder maps for accounts, determine and orchestrate a coverage plan, and build out an execution framework. You will orchestrate technical resources across teams and the partner ecosystem, ensuring that adequate services and partner capacity are available or developed within a subsidiary to implement the solution pipeline strategy.You will establish best practices and standards around account planning and review, aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. You will provide thought leadership and guidance across teams, business units, executive stakeholders, customers, and the broader community on enablement plans to build and educate large and high-stakes customers at the global level.

Responsibilities

Customer and Industry InsightsActs as a thought leader for synthesizing and combining various and often conflicting business and industry insights across all teams and business units, global best practices, proof points from experience across multiple countries and regions, and broad and deep industry expertise (e.g., level 300) related to customers and their competitors to conduct forecasting and develop recommendations for managing the most prominent, high-impact, and/or challenging customer accounts. Ensures that all levels of the organization provide alternate perspectives to enable customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. Orchestrates global teams across the organization to gather and utilize information on the customer. Leverages professional credibility, relationships, and personal experience with similar customers to anticipate and bring in business and industry insights that address the broader business challenges for the customer. Sets the overall business and technical strategy and determines which opportunities should be pursued.Applies deep expertise and thought leadership to identify the right Industry Sales Kits and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Applies industry knowledge to support customers in solving issues. Leads partnerships with customer and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business.Differentiated Value PropositionPartners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition and will enable the achievement of long-term growth and success.Acts as the customer's Technology Mentor in established relationships with senior leaders including technical decision makers (TDMs) and/or business decision makers (BDMs) at the Chief X Officer (CXO)-level. Leverages professional credibility to create extended relationships beyond core customers, advise on solutions, and position Microsoft capabilities to best meet the customer