Overview
PERFORMANCE PLANNING
Responsible for clinical operational efficiencies and quality healthcare outcomes through effective leadership and direction of the clinical team in the Home Health Department. Consults with and advises the Home Health Director to ensure that department goals and performance measures are met.
The Home Health Assistant Director creates a positive culture of accountability through instruction, mentoring, and coaching. Responsible for performing professional administrative duties related to auditing, assessing, training and evaluating the performance improvement and regulatory compliance activities of the Agency. They are responsible for the development, operationalization, supervision and evaluation of the Agency-wide Performance Improvement Plan that includes the education of all staff, enabling optimal performance. Tracks and trends operational, quality and satisfaction measures and prepares reports. HH Assistant Director is a clinical best practice resource to all clinical staff.
Responsibilities
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
LEADERSHIP
Supports the DCH Health System Mission, Vision and Strategic objectives.
Serves as a Home Care Leader displaying sound managerial judgment, exemplary customer service behaviors, excellent team building and people skills at all times.
Assists with direction of home health operations meeting/exceeding departmental goals.
QUALITY ASSURANCE / PERFORMANCE IMPROVEMENT
Provides input and plans in the overall development and clinical administration of the Agency. Directs implementation of approved work methods, patient care model and procedures that reflect elements essential to rendering high quality care. Participates in the review, analysis, and appraisal of the effectiveness of the total Agency program.
Reviews and evaluates existing policies and practices to determine if current method provides the means for the staff to carry out their responsibilities and achieve projected goals. Directs the Performance Improvement team.
Participates in all activities relevant to the professional services furnished, including the development of qualifications and the assignment of personnel.
Responsible for directing the orientation and competency evaluation of all clinical staff. Provides clinical mentoring through education, general meetings, timely evaluations and management of productivity expectations. Responsible for interviewing and hiring all clinical associates as applicable.
Maintains the agency in a state of survey readiness at all times. Ensures the agency complies with all state, local and federal regulatory requirements. Directs Agency compliance related to regulations and accreditation standards. Tracks and trends compliance to improve processes and outcomes.
Provides clinical oversight for all home health patients including evaluations of utilization of visits, re-certifications, discharges, adverse events, etc. Coordinates case conferences oversight with each discipline reporting to ensure quality care for patients.
Ensures that an effective quality assurance program is established and maintained, including the oversight of all required agency manuals.
Manages activities of the agency in a manner that is fiscally responsible and supports the accomplishment of business objectives.
Enforces home health model by following established workflow processes and holding team members accountable to task assignments. Reviews key benchmark reports with team members, sets clear expectations on performance, provides training/resources to achieve expectations and holds clinical staff accountable.
Maintains effective and efficient ongoing communication with the Home Health Director, reporting all operational aspects of the agency related to patient care, physician relations, community relations or other areas impacting agency performance.
Completes periodic reviews of policies relevant to patient care with the Performance Improvement Committee.
Assist with direction and participates in the Performance Improvement Program as required including chart audits and oversight of adverse events.
Stands in for the Home Health Director in their absence. Serves as the lead agency clinician when the Director is not an RN, or at the direction of the Home Health Director when the Director is an RN.
Develops an Annual Performance Improvement Plan that includes operating metrics, regulatory opportunities for improvement; and Outcome, Process, and Patient Engagement Measures.
Analyzes, reports and trends Agency performance metrics including operational success factors, Home Health Compare, patient engagement (CAHPS),