Bilingual Account Coordinator (Spanish), Work From Home

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for critical thinkers with strong communication and negotiation skills to join our Collections & Recoveries team as Bilingual Account Coordinators (Spanish).

This is a full-time, remote position with comprehensive benefits.

The Impact You'll Make

You'll play a key role in delivering on Mission Lane’s purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.

Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions.

As an Account Coordinator, You Will:

• Serve as the voice of Mission Lane, engaging with customers over the phone.
• Approach customers with dignity and respect, identifying reasons for account delinquency.
• Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.

Minimum Qualifications

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience, with a proven ability to overcome objections.
• Fluency in both English and Spanish, both verbal and written.
• Clear and effective communication skills, both verbal and written.
• Confidence and composure when handling challenging conversations.
• Empathy and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy, with the ability to learn new software and systems.
• A growth mindset, open to feedback and continuous improvement.

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA.  All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance required for your first 60 days.

• Training schedule (Paid): 
  • Duration: First 3 weeks
  • Hours:  Monday-Friday 8:30 AM to 5:00 PM ET

• Work schedule:  
  • Structure:  4 days on + 3 days off, each week
  • Shifts:  Based on business need at time of hire, you may be offered one or more of the following shift options:
    • Monday - Thursday 12:00 PM to 11:00 PM ET
    • Tuesday - Friday 12:00 PM to 11:00 PM ET
    • Thursday - Sunday 8:30 AM to 7:30 PM ET
    • Saturday - Tuesday 8:30 AM to 7:30 PM ET

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $18.97
• Wellness Stipend: $100 monthly 
• Internet Stipend: $40 monthly
• IT Equipment: Provided for your role during employment
• Paid Time Off: 160 hours annually
• Company Paid Holidays
• Comprehensive Benefits: Health, dental, and vision coverage
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company matching

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

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About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.